Open To Work
Malahika Douglas
Administrative Assistant
Oakley,CA
Summary
Dedicated professional specializing in customer relationship management and efficient service delivery. Proven track record in optimizing routes to enhance service quality and ensure timely, satisfactory customer experiences.
Overview
5
5
years of professional experience
Work History
Dasher
DoorDash
Oakley, CA
05.2024 - Current
- Delivered food orders promptly, enhancing customer satisfaction.
- Optimized delivery routes using GPS for efficiency.
- Provided feedback on delivery experiences to elevate service quality.
- Responded swiftly to messages via Dasher app regarding scheduling updates.
- Ensured friendly customer interactions during deliveries to foster positive experiences.
- Resolved customer complaints professionally, demonstrating initiative and problem-solving skills.
- Communicated effectively with restaurant staff about food order issues.
- Maintained accurate records of delivered items and customer feedback.
Administrative Coordinator
HookahPaint
Union City, California
03.2023 - 03.2024
- Managed scheduling and calendar appointments for executive staff and meetings.
- Assisted in maintaining accurate records and filing systems for documentation.
- Communicated with vendors to order supplies and manage inventory levels.
- Trained new employees on office protocols and software usage effectively.
- Provided administrative support to various departments within the organization.
- Provided assistance during special projects or events as needed.
- Organized and maintained filing systems for sensitive documents.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
Nail Technician
Darla's Dollhouse
Compton, California
08.2022 - 01.2023
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Communicated effectively with management concerning important customer issues.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about gel application and nail art designs.
- Offered personalized services according to needs and preferences.
- Educated clients on proper use of salon products.
- Executed pedicures and manicures using professional quality products and tools.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Grew repeat client base through effective marketing and customer service.
- Provided clients with advice and education on best nail care practices.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Collaborated with other members of salon staff to provide amazing client experience.
Customer Service Representative
Home Depot
Brentwood, California
05.2021 - 03.2022
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on promotions, sales, and product features.
- Handled returns and exchanges following company policies and procedures.
- Collaborated with team members to improve customer service processes.
- Maintained product displays and ensured store cleanliness and organization.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Deer Valley High
Antioch, CA06-2019
Some College (No Degree) - Cosmetology Specializing In Nail Technology
Fremont Beauty College
Fremont, CASkills
- Route optimization
- Inventory management
- Customer relationship management
- Record keeping
- Order processing
- Scheduling coordination
- Flexible schedule
- Problem-solving
- Professional appearance
- Excellent time management
- Efficient multitasking
- Tech-savviness
- Smartphone use
- Quick decision making
- Reliability and punctuality
- Time management
- Customer communication
- Payment collection
- Excellent sense of direction
- Point-of-sale system
- Excellent navigation
- Payment handling
- Delivery confirmations
References
References available upon request.
Timeline
Dasher
DoorDash
05.2024 - Current
Administrative Coordinator
HookahPaint
03.2023 - 03.2024
Nail Technician
Darla's Dollhouse
08.2022 - 01.2023
Customer Service Representative
Home Depot
05.2021 - 03.2022
High School Diploma -
Deer Valley High
Some College (No Degree) - Cosmetology Specializing In Nail Technology
Fremont Beauty College