Abby Collins
Customer Service Professional Administrative Support
Kingwood,TX
Summary
Customer-focused professional with 20+ years of experience delivering high-level customer service and supporting administrative operations. Recognized for resolving customer concerns, building trust, and providing accurate, timely assistance in fast-paced environments. Strong communicator with excellent attention to detail and a consistent commitment to service excellence
Overview
33
33
years of professional experience
Work History
Sales Team Leader
James Avery
03.2019 - Current
- Fostered a collaborative team environment, driving motivation and performance across all sales associates.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Fostered an environment of collaboration within the sales team which encouraged knowledge sharing and group problemsolving.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Developed training programs to enhance team skills and improve product knowledge.
- Led sales team in achieving quarterly targets through strategic planning and performance analysis.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
Sales Associate
Fred Meyer Jewelers
03.2018 - 12.2018
- Delivered consistent, high-quality customer service in a fast-paced environment
- Resolved customer questions and concerns while maintaining company standards
- Assisted with administrative documentation and operational support tasks
- Recognized with Outstanding Achievement Award for performance and reliability
Sales Associate
James Avery Jewelry
11.2014 - 11.2016
- Provide high-level customer service by addressing inquiries, concerns, and escalations with professionalism and empathy
- Serve as a primary point of contact for customers, ensuring timely and accurate responses
- Assisted in administrative tasks
- Maintained customer service standards through respectful interactions and effective communication.
- Uphold confidentiality and compliance with company policies
Owner/Operator
Jade Garden Restaurant
02.1994 - 06.2005
- Oversaw daily operations of family-owned restaurant, directing staffing, scheduling, payroll processing, purchasing, and inventory management.
- Handled full payroll lifecycle including time tracking, pay calculations, and coordination of payments
- Sourced, onboarded, and guided employees to maintain consistent service standards and comply with procedures.
- oversaw bookkeeping, cash handling, banking, and vendor relations
- Facilitated all operational functions from customer service to food preparation, showcasing adaptability and accountability.
- Oversaw daily operations, ensuring efficient service and high-quality food delivery.
- Crafted and deployed marketing strategies aimed at boosting customer engagement and increasing sales.
Education
High School Diploma - undefined
Hillsdale High School
Interior Design Coursework
Canada College
Skills
Team supervision
Employee coaching
Policy enforcement
Operational reporting
Customer escalation handling
Administrative support
Data entry & documentation
Scheduling assistance
Confidential information handling
Training & coaching
Purchase order processing
CRM systems
Labor budgeting
Sales forecasting
Awards
Outstanding Achievement Award – Fred Meyer Jewelers
Timeline
Sales Team Leader
James Avery
03.2019 - Current
Sales Associate
Fred Meyer Jewelers
03.2018 - 12.2018
Sales Associate
James Avery Jewelry
11.2014 - 11.2016
Owner/Operator
Jade Garden Restaurant
02.1994 - 06.2005
Interior Design Coursework
Canada College
High School Diploma - undefined
Hillsdale High School