Abby Connelly
Lubbock,TX
Summary
Diligent worker with excellent multitasking, organizational, and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue, and promoting positive experiences to strengthen customer loyalty. Familiar with products and adaptable to new processes and procedures.
Overview
3
3
years of professional experience
Work History
Floral Perishables Rep
HEB Grocery Store
Lubbock, TX
05.2024 - Current
- Assisted customers with selecting and purchasing flowers for special occasions.
- Demonstrated excellent customer service skills while interacting with clients in person or over the phone.
- Created custom bouquets for weddings, funerals, anniversaries, and birthdays.
- Maintained records of flower inventory, ordering, and pricing information.
Cashier
HEB Grocery Store
Lubbock, TX
05.2022 - 05.2024
- As a cashier, I am the end of each person’s shopping experience. I am able to have conversations with customers about their experience and help them with their final needs.
- Operated cash register efficiently and accurately, and processed cash, checks, credit cards, gift cards, or automatic debit payments.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- While working at HEB I have trained in many different departments to diversify myself to learn new skills other than customer service.
Accounting Assistant
City of Dayton
Dayton, TX
08.2021 - 04.2022
- As an accounting assistant, I was in charge of keeping the finance department paperless. I scanned and filed paperwork digitally.
- In this position, I also learned and completed Accounts Payable clerk work, by paying invoices through a program called InCode by Tyler Technologies that created a general ledger. Once the ledger was complete I would stuff the checks, and mail them out.
- While working in the City of Dayton I was also cross-trained in Utility Billing. While working in Utility Billing, I helped citizens pay their bills, set up new water and sewer accounts, and created payment plans with cash, cards, money orders, or checks. In this position, I learned customer service skills and how to maintain a cash drawer. I also learned how to start and complete end-of-day processes.
Education
Bachelor of Science - Agricultural Business
Texas Tech University
Lubbock, TX12.2024
Skills
- Customer Service
- Cash Handling
- Proficient in Excel
- Time Management Skills
- Data Entry
- MS Office
Timeline
Floral Perishables Rep
HEB Grocery Store
05.2024 - Current
Cashier
HEB Grocery Store
05.2022 - 05.2024
Accounting Assistant
City of Dayton
08.2021 - 04.2022
Bachelor of Science - Agricultural Business
Texas Tech University