Abby Crane
Kalamazoo,MI
Summary
Driven professional with a proven track record at FedEx, enhancing customer satisfaction through exceptional service and efficient problem-solving. Expert in Microsoft Excel and organizational skills, coupled with strong emotional intelligence and leadership qualities, consistently delivering results beyond expectations. Excels in fast-paced environments, demonstrating innovative critical thinking and superior interpersonal communication.
Overview
4
4
years of professional experience
Work History
Customer Service Consultant
FedEx
02.2024 - Current
Assisting customers with packaging and shipping services, as well as contributing to th process of their print orders.
Waitress
Devils Lake Yacht Club
04.2023 - 08.2023
Remained calm and poised when dealing with difficult customers or during busy shifts as well as helping set up and take down for events.
Daycare Assistant
Treasured Minds Montessori Preschool
01.2021 - 04.2023
Promoted learning and social development for toddlers through structured and unstructured playtime.
Paraprofessional
Paragon Charter Academy
06.2022 - 07.2022
Assisted Fourth grade students in developing deeper understanding of course concepts by providing one-on-one support during a continuation of their summer school program.
Education
BBA - Marketing
Western Michigan University
Kalamazoo, MI04.2026
Associate of Arts - Liberal Arts And General Studies
Jackson College
Jackson, MI05.2024
Skills
- Experience with Microsoft Excel
- Efficient Organizational Skills
- Articulate Interpersonal Communication Abilities
- Innovative Critical Thinker
- Excellent Time Management Skills
- Strong Emotional and Social Intelligence
- Leadership and Management Qualities
- Effective Customer Relations Skills
Timeline
Customer Service Consultant
FedEx
02.2024 - Current
Waitress
Devils Lake Yacht Club
04.2023 - 08.2023
Paraprofessional
Paragon Charter Academy
06.2022 - 07.2022
Daycare Assistant
Treasured Minds Montessori Preschool
01.2021 - 04.2023
BBA - Marketing
Western Michigan University
Associate of Arts - Liberal Arts And General Studies
Jackson College
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