Abby Donaker
Decatur,IL
Summary
Motivated and Determined - Willing and capable of learning new tasks, taking on additional responsibilities and experiencing new challenges. Flexible and Versatile - Able to perform in a fast-paced environment and adapt to the changing needs of the organization. Organized and Goal Oriented - Strive to meet deadlines. Work well with limited schedules. Benefit from achieving both short and long term objectives. Communication - Able to effectively interact with professionals and non-professionals
Overview
27
27
years of professional experience
Work History
Substitute Teacher, K-12
Maroa Forsyth Community Unit School District 2
01.2018 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Supervised lunchroom and recess activities
Business Analyst
Archer Daniels Midland Company
10.2011 - 02.2012
- Documented business processes and analyzed procedures to align with changing business needs
- Assessed impact of current financial business processes on users and stakeholders and evaluated potential areas for improvement
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Collaborated with stakeholders to identify business needs and data sources.
Information Technology Security Analyst
Archer Daniels Midland Company
09.2007 - 10.2011
- Resolved malfunctions with systems and programs through troubleshooting
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Participated in internal audits regarding quality management system
- Reviewed and updated security protocols, ensuring compliance with evolving regulations.
- Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures
- Created new employee network and email accounts within Active Directory, IBM, Vax, JDEdwards, Maximo, E-ADM, and Agris.
- Reviewed Employee Transfer and Termination reports to ensure all accounts were deactivated or updated for new positions within the company.
- Assisted in creating security requests forms for audit purposes.
- Assisted users to resolve security issues.
- Participated in annual disaster recovery scenarios
Administrative Assistant
Archer Daniels Midland Company
06.2006 - 09.2007
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Information Technology Security Specialist
Archer Daniels Midland Company
01.2001 - 06.2006
- Performed daily system monitoring, verifying integrity and availability of all server resources, systems and key processes
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Network and Application Security
- Created and maintained network profiles, security permissions and file sharing systems within Active Directory.
- Created and maintained profiles for the IBM, Vax, E-ADM, JDEdwards, and Maximo
- Assisted users on resolving security issues.
Clerk
Macon County Clerk
08.1999 - 12.2000
- Supported customer inquiries by providing information and resolving issues promptly.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
Receptionist
Hickory Point Bank & Trust
05.1998 - 08.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Bachelor of Science - Business Management
Millikin University
Decatur, IL05.2006
Skills
- Network security
- Application security
- Critical thinking skills
- Audit support
- Security policy development
- Disaster recovery
- Reporting and documentation
- Problem-solving
- Attention to detail
- Multitasking
- Time management
- Customer service
- Data entry
- Administrative support
- Documentation and recordkeeping
- Scheduling and calendar management
- Multi-line phone systems
- Meeting planning
Timeline
Substitute Teacher, K-12
Maroa Forsyth Community Unit School District 2
01.2018 - Current
Business Analyst
Archer Daniels Midland Company
10.2011 - 02.2012
Information Technology Security Analyst
Archer Daniels Midland Company
09.2007 - 10.2011
Administrative Assistant
Archer Daniels Midland Company
06.2006 - 09.2007
Information Technology Security Specialist
Archer Daniels Midland Company
01.2001 - 06.2006
Clerk
Macon County Clerk
08.1999 - 12.2000
Receptionist
Hickory Point Bank & Trust
05.1998 - 08.1999
Bachelor of Science - Business Management
Millikin University
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