ALISA M. COLE
Decatur,IL
Summary
Dynamic and results-driven professional with extensive experience in claims management, recognized for streamlining processes and enhancing operational efficiency. Collaborative team player adept at adapting to evolving needs, ensuring smooth operations and achieving organizational goals. Highly skilled in data analysis and problem-solving, consistently demonstrating reliability and commitment to excellence. Proactive and goal-oriented with exceptional time management abilities and a swift capacity to learn new skills, dedicated to driving team success and contributing to overall growth.
Overview
23
23
years of professional experience
Work History
Illinois Small Claims Processor
Heavner, Beyers, & Mihlar, LLC
09.2023 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Receptionist
Heavner, Beyers & Mihlar, LLC
03.2018 - Current
- Multi-line switchboard.
- Accept collection payments and post collection payments to accounts.
- Sort, distribute, and log mail, UPS, and FedEx deliveries.
- Filing, mailing, and schedule UPS and FedEx deliveries.
- Scheduling meetings for conference rooms.
- 217-422-1719
Processor
Missouri Small Claims Processor
12.2015 - 12.2018
- Review referral information.
- Opening and filing new suits in Missouri and Indiana.
- Importing information into collection computer program CollectMax.
- E-Filing in Missouri Associate Civil and Circuit Courts.
- Preparing and filing new lawsuits for the state of Missouri and Indiana.
- Preparing and filing garnishments for the state of Indiana.
- Processing service packets for Missouri and Indiana.
- Emailing clients and defendants.
- Calendaring court dates
- Filing
- Customer Service
- Negotiation of payment arrangements between the client and defendants.
Title Processor
Heavner, Beyers & Mihlar, LLC
12.2018 - 03.2018
- Review referral information.
- Title searching.
- Typing and proofing information
- 217-422-1719
Processor
Indiana Small Claims Processor
03.2015 - 01.2017
- Review referral information.
- Opening and filing new suits in Missouri and Indiana.
- Importing information into collection computer program CollectMax.
- E-Filing in Missouri Associate Civil and Circuit Courts.
- Preparing and filing new lawsuits for the state of Missouri and Indiana.
- Preparing and filing garnishments for the state of Indiana.
- Processing service packets for Missouri and Indiana.
- Emailing clients and defendants.
- Calendaring court dates
- Filing
- Customer Service
- Negotiation of payment arrangements between the client and defendants.
Processor
Illinois Small Claims Processor
09.2014 - 12.2015
- Review referral information.
- Opening and filing new suits in Missouri and Indiana.
- Importing information into collection computer program CollectMax.
- E-Filing in Missouri Associate Civil and Circuit Courts.
- Preparing and filing new lawsuits for the state of Missouri and Indiana.
- Preparing and filing garnishments for the state of Indiana.
- Processing service packets for Missouri and Indiana.
- Emailing clients and defendants.
- Calendaring court dates
- Filing
- Customer Service
- Negotiation of payment arrangements between the client and defendants.
Receptionist
Ballinger Real Estate
01.2014 - 09.2014
- Multiline switchboard, filing, and mail.
- Accepting rental payments, deposits, and collections.
- Schedule appointments for viewings and resolving rental issues.
- Confirming property by the Parcel Index Number with the county.
- 217-330-8931
Administrative Office Assistant
Anderson & Odunsi M.D., LLC
11.2005 - 10.2011
- Filing, multi-line switchboard, patient payments, and mail.
- Executed daily operations of scheduling office appointments and surgery.
- Customer service, checking patients in and out, and confirming benefits.
Receptionist
Northgate Pet Clinic
01.2004 - 11.2005
- Checking clients in and out.
- Customer Service, mail, multi-line switchboard
- Distribution of medicines for the animals.
- Balancing the drawer at the end of shift.
- (217) 877-4393
Lead Receptionist
McKinley Court
12.2002 - 01.2005
- Balance residential accounts.
- Data entry.
- Multi-line switchboard, mail, and customer service
- (217) 875-0020
Education
High School Diploma -
Eisenhower High School
Decatur, IL06-1986
Skills
- Claims review
- Attention to detail
- Financial transactions reconciliation
- Claims processing expertise
Timeline
Illinois Small Claims Processor
Heavner, Beyers, & Mihlar, LLC
09.2023 - Current
Title Processor
Heavner, Beyers & Mihlar, LLC
12.2018 - 03.2018
Receptionist
Heavner, Beyers & Mihlar, LLC
03.2018 - Current
Processor
Missouri Small Claims Processor
12.2015 - 12.2018
Processor
Indiana Small Claims Processor
03.2015 - 01.2017
Processor
Illinois Small Claims Processor
09.2014 - 12.2015
Receptionist
Ballinger Real Estate
01.2014 - 09.2014
Administrative Office Assistant
Anderson & Odunsi M.D., LLC
11.2005 - 10.2011
Receptionist
Northgate Pet Clinic
01.2004 - 11.2005
Lead Receptionist
McKinley Court
12.2002 - 01.2005
High School Diploma -
Eisenhower High School
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