Abby Dreyer
St Louis,MO
Summary
Dynamic Account Manager offering expertise in building partnerships and retaining key accounts. Collaborative and strategic team member with robust background in customer relationship management. Motivated individual with specific experience with large real estate and construction clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Lockton Companies, LLC
02.2021 - Current
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Reviewed, shopped and processed renewals.
- Met with customers to provide information about available products and policies.
- Analyzed risk factors to recommend appropriate coverage levels.
- Researched and identified potential new markets.
Assistant Account Manager
Bowersox Insurance Agency
05.2018 - 02.2021
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Modified, updated and processed existing policies.
- Calculated adjustments, premiums and refunds.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Server
Over/Under Bar & Grill
08.2016 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Intern
Madison County Community Development
09.2015 - 08.2016
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Political Science
Southern Illinois University Edwardsville
Edwardsville, IL05.2018
Quincy Notre Dame High School
Quincy, IL05.2014
Skills
- Client Relationship Management
- Large Builder's Risk Insurance Placement
- Risk Management
- Team collaboration
- Attention to Detail
Certification
- Insurance Broker, Property & Casualty, Missouri Department of Commerce & Insurance - Since June 2018
Timeline
Account Manager
Lockton Companies, LLC
02.2021 - Current
Assistant Account Manager
Bowersox Insurance Agency
05.2018 - 02.2021
Server
Over/Under Bar & Grill
08.2016 - 10.2018
Intern
Madison County Community Development
09.2015 - 08.2016
Political Science
Southern Illinois University Edwardsville
Quincy Notre Dame High School