Abby Drury

In conjunction with the Operator, I streamlined operations for increased efficiency by identifying areas of improvement and implementing necessary changes.

• Fostered an inclusive environment that valued diversity of thought, experience, and background among team members.
• Utilized technology tools effectively to automate tasks where appropriate, freeing up time for higher-value activities.
• Developed innovative solutions to complex problems through creative problem-solving techniques and cross-functional collaboration.
• Implemented performance metrics to track progress towards goals, enabling data-driven decision making.
• Enhanced team collaboration by implementing effective communication strategies and regular meetings.
• Led change management initiatives to help employees adapt successfully to new processes or organizational structures.
• Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Optimized digital marketing efforts for increased online presence and customer engagement.
• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
• Conducted market analysis and research to identify trends and opportunities.

Provided support to corporate and the clinical team simultaneously with current role.

• Assisted the design of simulation exercises, enhancing hands-on learning experiences for clinical staff members.
• Improved nursing competency through creation and delivery of targeted training sessions and workshops.
• Conducted interviews with new candidates and contributed to onboarding process and training of new hires.
• Reviewed and beta tested Salesforce software to perfect for clinical data capturing.

Jazz Pharmaceuticals (JazzCares Field Nurse Educator)

Provided education and support for patients and health care providers (HCPs) for the medication XYWAV for the JazzCares Nurse Educator Program.

• Provided face to face education and support for the patients.
• Engaged with HCP offices to educate on JazzCares resources and support available.
• Coordinated and provided meaningful insights on patients with cataplexy and/or excessive daytime sleepiness in Narcolepsy and/or Idiopathic Hypersomnia on oxybate therapy.
• Utilized adult learning principles to adapt teaching methods according to individual learner needs, maximizing comprehension and retention of material presented.

Avanir Pharmaceuticals (Clinical Support Educator)

Provided education and support for patients with Pseudobulbar Affect and the medication Nuedexta.

• Developed a personal rapport with the patient by instilling trust, compassion and encouragement while educating the patient on the condition and introducing the treatment option, Nuedexta.
• Engaged with patients through telephonic support program to educate, motivate and encourage them to be an advocate for themselves and seek medical attention.
• Ensured success of the program by utilizing clinical expertise, accountability and effective communication to form collaborative partnerships with the patients, support program and the brand.
• Interacted 1:1 with colleagues to improve deficits in interpersonal communication and technological skills, in addition to providing feedback to further evolve the program, while also meeting client and team specific goals and corporate compliance

Clinical education on disease state and medication for Sandoz Pharmaceuticals for the medications Omnitrope and Glatopa.

• Developed strong relationships with patients, families, and healthcare providers, fostering trust and open communication resulting in improved satisfaction scores.
• Instructed patients, family members, and caretakers how to properly administer injectable medications.
• Educated patients on disease management techniques, medication and adherence empowering them to take control of their health and reduce complications.
• Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.

Case management support to patients with Plaque Psoriasis, Psoriatic Arthritis or Ankylosing Spondylitis.

• Supported Health Care Professionals in the process of initiating Cosentyx therapy.
• Responsible for coordinating and delivering resources and information to optimize Dermatology or Rheumatology patient and physician experience with Cosentyx, with the goal of improving patient outcomes.
• Served as the primary point of contact for Cosentyx Patient Services program including live office visits, problem resolution, reimbursement support and office staff education.
• Interacted with patients via phone to educate, motivate and empower them at every step of the initiation process as well as transition to adherence support.
• Led the patient services pod, aligning patient services with field sales resources as well as third party vendors.
• Facilitated patient programs and conduct live and virtual visits with patients during first dose observation.
• Coordinated with Biologic Coordinator dinner programs to promote patient services and assistance with reimbursement support.

Responsible for growing sales and territory management in the state of SC and Southeast GA for treatment of chronic diseases in Gastroenterology, Dermatology, and Rheumatology

• Promoted Injectable biologics for the treatment of HCV, Ulcerative Colitis, Crohn's Disease, Psoriasis and RA.
• Collaborated with colleagues to exchange selling strategies and marketing information.
• Educated health care professionals on ways to humanize patients' experiences.
• Facilitated sales training utilizing situational leadership, product knowledge and advanced selling skills.
• Assisted with access and reimbursement with prior authorizations and co-pay assistance programs.
• Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote facility's programs and services.

Responsible for growing sales and providing clinical education in the Southeast Territory which includes Jacksonville and St Augustine FL, Southeast and Coastal GA, Columbia and Eastern SC

• Proficient in business development and territory management for 300+ key accounts cultivating relationships with Gastroenterologist, Pediatric Endocrinologists, and Pulmonologists.
• Market territory for services of Hepatitis C treatment, Crohn's Disease, Growth Hormone, and Cystic Fibrosis
• Promote and educates Infergen treatment, Consensus Interferon, Injectable biologics for the treatment of Hepatitis C, Ulcerative Colitis, and Crohn's Disease
• Specific specialties include: Cystic Fibrosis, HCV, Crohn’s, and Growth Hormone
• Provided clinical education and patient injection trainings for HCV

Responsible for growing sales in the Southeast Region which included KY, TN, MS, AL, FL, GA, SC, and NC.

• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Increased sales revenue by developing and implementing strategic territory plans.
• Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
• Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
• Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 100% or higher.
• Year end 2011 103% of goal
• Year end 2010 108% of goal
• Year end 2009 113% of goal
• Year end 2008 135% of goal
• Year end 2007 163% of goal