Abby Ecker
Salisbury,CT
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Skilled Universal Banker with 2 1/2 years in banking, progressing through positions of increasing responsibility and establishing continuous record of success. Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
Overview
8
8
years of professional experience
Work History
Universal Banker
People's United Bank
Canaan , CT
01.2020 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Developed tailored solutions to meet individual banking needs.
Accounts Payable Associate
Charter Arms Manufacturing
Shelton , CT
05.2014 - 12.2019
- Matched purchase orders to invoices and logged invoices into computer.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Reviewed each invoice and requisitions for payment approval.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Verified vendor accounts.
- Prepared checks and assisted with payroll duties.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Reconciled bank statements.
- Generated financial statements and reports detailing accounts receivable status
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Recorded deposits into QuickBooks, reconciled monthly bank accounts and tracked expenses.
Education
Marketing - Marketing
Fairfield University
Fairfield, CT05.2013
Skills
- ATM Balancing
- Prospect Calling
- Resource Estimation
- Balance Verification and Reconciliation
- Transaction Error Identification
- Balancing ATM Machines
- Customer Transactions
- Customer Service
- New Account Setup
- Bank Sales
- Currency Counting Machines
- Customer Referrals
- Discrepancy Resolution
- Cash Supply Orders
- Cash Drawer Reconciliation
- Signature Verification
- Teller Support
- Consumer Banking
- USA Patriot Act
- Information Processing
- Process Monitoring
- Change Orders
- Dual Control Vaults
- Check Cashing
- Account Closing Process
- Mobile Applications
- Facility Security
- Check Cashing and Withdrawals
- Generating Referrals
- Calculator Usage
- Loan Payment Processing
- Customer Order Management
- Safety Violations
- Financial Statements
- Currency Exchange
- Inbound Customer Calls
- Banking and Finance
- Identity Verification
- Account Retention
- Account Security
- Night and Safe Deposit Procedures
- Teller Procedures
- POS Inventory System Operation
Timeline
Universal Banker
People's United Bank
01.2020 - Current
Accounts Payable Associate
Charter Arms Manufacturing
05.2014 - 12.2019
Marketing - Marketing
Fairfield University
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