Abby Hayan Park
Little Ferry,NJ
Summary
Bilingual Korean-English business development and sales professional with hands-on experience in e-commerce, retail, customer service, and client relationship management. Managed marketplace sales across Amazon, Walmart, and eBay, supported Instagram and Facebook engagement, and handled follow-up, research, and customer needs to help improve sales results and service quality.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Contact Center Representative
Hackensack Meridian Health
, New Jersey
01.2026 - Current
- Identified customer needs, resolved issues, and coordinated follow-up with internal teams to enhance customer satisfaction.
- Managed high-volume customer communications, scheduled appointments, and verified insurance information to ensure service efficiency.
- Maintained accurate records and managed multiple digital systems while safeguarding confidential information.
Medical Interpreter
Independent Contractor
New York, NY
01.2022 - Current
- Facilitated Korean-English communication in healthcare and certification settings, ensuring accurate understanding and cultural sensitivity.
- Collaborated with clients to enhance comprehension and communication between Korean- and English-speaking individuals across various professional environments.
- Coordinate meetings, scheduling, client communication, and remote sessions using Zoom and Microsoft Teams.
Social Media & E-Commerce Manager
ISPECS / Ecojeannie
New York, NY
02.2025 - 07.2025
- Oversaw online sales and marketplace operations on Amazon, Walmart, eBay, and the company website to optimize revenue generation.
- Managed Instagram and Facebook, including content, product promotion, customer engagement, and brand communication.
- Facilitated customer acquisition and online sales growth through effective order management and relationship-building strategies.
- Updated product listings, pricing, and product information while managing orders and customer inquiries across multiple sales channels to enhance user experience.
- Researched competitors, products, pricing, and e-commerce trends to identify sales opportunities.
Administrative Support Assistant
Northwell Center for Liver Disease
New York, NY
05.2023 - 02.2025
- Managed high-volume customer communications, scheduling, and insurance verification to ensure timely follow-up.
- Coordinated cross-departmental efforts to efficiently resolve customer and operational issues.
- Supported digital systems and documentation while maintaining confidentiality of sensitive information.
Operations & Administrative Coordinator
DH Wellness Novus Clinic
New York, NY
02.2023 - 11.2023
- Coordinated communication with staff and vendors, ensuring accurate business documentation and operational efficiency.
- Facilitated customer service, insurance verification, billing, scheduling, and daily operations to ensure seamless workflow.
- Contributed to various functions as a part-time employee, enhancing team support and operational processes.
Sales Consultant
Jangmi Jewelry Corp
New York, NY
01.2019 - 05.2023
- Managed client relationships and sales for high-net-worth customers, facilitating transactions exceeding $10M annually.
- Developed long-term customer relationships through personalized sales consultations and proactive follow-up.
- Coordinated retail operations, digital transactions, inventory management, and customer service.
Licensed Real Estate Salesperson
eXp Realty
New York, NY
01.2018 - 01.2022
- Facilitated property marketing, client outreach, negotiations, and contract management using digital platforms like DocuSign and Dotloop.
- Prepared listing presentations and market pricing for seller consultations.
- Showed residential properties and explained neighborhood features to buyers.
- Cultivated client relationships, resulting in increased business opportunities and consistent client follow-up.
- Managed client leads using eXp Realty CRM and follow-up workflow.
Education
Bachelor's Degree - Fashion Business - Buying/Planning
Fashion Institute of Technology (FIT)
New York, NY06-2014
Skills
- Business Development
- B2B Sales
- Lead Generation
- Client Outreach
- Relationship Building
- Account Management
- Partnership Development
- E-commerce
- Amazon / Walmart / eBay
- Instagram / Facebook
- K-Beauty
- Consumer Brands
- Market Research
- Social Commerce
- Customer Acquisition
- Fashion Business
Certification
- CRCR Certified Revenue Cycle Representative
Languages
- Korean & English
- Languages: Korean Native/Fluent | English Fluent/Professional
Timeline
Contact Center Representative
Hackensack Meridian Health
01.2026 - Current
Social Media & E-Commerce Manager
ISPECS / Ecojeannie
02.2025 - 07.2025
Administrative Support Assistant
Northwell Center for Liver Disease
05.2023 - 02.2025
Operations & Administrative Coordinator
DH Wellness Novus Clinic
02.2023 - 11.2023
Medical Interpreter
Independent Contractor
01.2022 - Current
Sales Consultant
Jangmi Jewelry Corp
01.2019 - 05.2023
Licensed Real Estate Salesperson
eXp Realty
01.2018 - 01.2022
Bachelor's Degree - Fashion Business - Buying/Planning
Fashion Institute of Technology (FIT)