Abby Henry
Hood River,OR
Summary
Driven customer service expert with multiple years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
3
3
years of professional experience
Work History
Holistic Health Coach
Abby Henry
Portland, OR
06.2022 - Current
- Provided one-on-one coaching sessions to clients, helping them develop health goals and plans for achieving them.
- Tracked progress during regular check-ins with clients to ensure they were staying motivated towards their goals.
- Maintained detailed records of all client interactions including notes from consultations and progress reports.
- Demonstrated excellent communication skills via online chat portal.
Customer Success Associate
Season Health
Remote
05.2024 - 09.2024
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
Customer Care Coordinator
The Lab
Santa Barbara, CA
12.2022 - 06.2024
- Provided timely and accurate responses to customer inquiries.
- Resolved customer complaints in a professional manner.
- Monitored incoming emails, phone calls, and other communications from customers.
- Managed online chat sessions with customers seeking help or advice.
Wellness Guide
Weight Watchers International
Ventura, CA
09.2022 - 02.2023
- Developed guest relationships to achieve high level of satisfaction.
- Participated in team meetings to discuss best practices for improving customer experience.
- Educated customers on product features and benefits that best meet their needs.
Pastry Chef
Amaterra
Portland, OR
01.2022 - 11.2022
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Certification - Holistic Nutrition
Institute of Integrative Nutrition
New York, NYCertificate - French Pastry and French
Gastronomicom Pastry School
2015
Skills
- Detail attentive
- Exceptional time management
- Strong problem solver
- Customer Service expert
- Strong communication
- Quick learner
- Zendesk
- Quick typing ability
Websites
Timeline
Customer Success Associate
Season Health
05.2024 - 09.2024
Customer Care Coordinator
The Lab
12.2022 - 06.2024
Wellness Guide
Weight Watchers International
09.2022 - 02.2023
Holistic Health Coach
Abby Henry
06.2022 - Current
Pastry Chef
Amaterra
01.2022 - 11.2022
Certification - Holistic Nutrition
Institute of Integrative Nutrition
Certificate - French Pastry and French
Gastronomicom Pastry School