Abby Higgins
Eastham,MA
Summary
Personable Beach Attendant with in-depth knowledge of beach patrolling protocols and housekeeping procedures. Strong communicator with excellent time management, multitasking and customer service abilities. Proficient in maintaining records of rental equipment, controlling and monitoring beach activities and inspecting assigned areas for cleanliness and safety. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Cape Cod Healthcare
Hyannis, MA
09.2023 - Current
- Verified payroll, vacation and sick time hours to support accounting processes.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
Collections Specialist
First Financial Resources
Framingham, MA
05.2022 - 08.2022
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and contracts on accounts.
- Compiled and tracked outstanding balances owed to medical facilities.
CNA
Wingate At Harwich
Harwich, MA
03.2021 - 08.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assistant Beach Manager
Town Of Orleans
Orleans, MA
05.2018 - 08.2021
- Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used binoculars to detect and observe hazards, disturbances and safety infractions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Health Administration
Westfield State University
Westfield, MA05.2024
High School Diploma -
Nauset Regional High School
North Eastham, MA06.2019
Accomplishments
- Resident Assistant of the Month March 2022
Certification
- Certified Collections Specialists, First Financial Resources - June 2022
- CNA - Certified Nurse Assistant
- IS 200, 700, and 800 Certified in Emergency Management on Federal Emergency Management Agency
Timeline
Staffing Coordinator
Cape Cod Healthcare
09.2023 - Current
Collections Specialist
First Financial Resources
05.2022 - 08.2022
CNA
Wingate At Harwich
03.2021 - 08.2021
Assistant Beach Manager
Town Of Orleans
05.2018 - 08.2021
Bachelor of Science - Health Administration
Westfield State University
High School Diploma -
Nauset Regional High School