Charisma Bispham
Customer Service
Killeen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of different task and training . Motivated to learn, grow and excel in whatever I put my mind to.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Staffing Coordinator
Paramount Healthcare
Chelmsford, MA
12.2020 - 03.2021
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Intern
01.2020 - 03.2020
- Interacted with customers by phone, email or in-person to provide information.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Planned, prepared and participated in weekly meetings and events.
Server
St George’s Café
10.2019 - 01.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Call Representative
Blackboard
01.2018 - 04.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Resolved customer complaints and addressed emergency requests and needs.
Administrative Assistant
New England College
10.2017 - 04.2018
- I answered calls from our clients and addressed their needs, complaints, or other issues with our services.
- I also responded efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Education
Bachelor of Arts - Philosophy
New England College
Henniker, NH 08.2017 - 05.2021
Skills
Organization
undefinedTimeline
Staffing Coordinator
Paramount Healthcare
12.2020 - 03.2021
Intern
01.2020 - 03.2020
Server
St George’s Café
10.2019 - 01.2020
Call Representative
Blackboard
01.2018 - 04.2018
Administrative Assistant
New England College
10.2017 - 04.2018
Bachelor of Arts - Philosophy
New England College
08.2017 - 05.2021
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