Abby Iozzo
Billerica,MA
Summary
Proven track record in enhancing customer satisfaction and sales at Best Fitness Gyms, adept in call center customer service and active listening. Excelled in multitasking across various roles, from lifeguard to sales, demonstrating exceptional time management. Achieved significant improvements in client engagement and operational efficiency, embodying stress tolerance and effective communication.
Overview
6
6
years of professional experience
Work History
Call Center Sales Representative
Best Fitness Gyms
Nashua, NH
01.2022 - Current
- Made outbound sales calls to potential non-members of the gym to promote new promotions.
- Maintained records of customer interactions, comments, and complaints.
- Worked with non-members to see what their goals are coming into the gym to get them set up with a team member.
Front Desk Team Member
Best Fitness Gyms
Chelmsford, MA
01.2021 - Current
- Greeted guests upon arrival and provided friendly customer service.
- Checked guests in, processed payments, and answered any questions or concerns they had.
- Maintained a clean and organized front desk area.
- Balanced daily cash receipts and prepared bank deposits at end of shift.
Kids Club Associate
Best Fitness Gyms
Chelmsford, MA
01.2021 - Current
- Developed relationships with children and families to ensure their satisfaction with the Kids Club services.
- Supervised children in the play area at all times to ensure safety regulations were followed.
- Assisted with check-in and check-out procedures for members and guests.
- Ensured a clean environment for the children by following all cleaning tasks at the end of every shift.
Operations Team Member
Lifetime Fitness Center
Burlington, MA
01.2021 - 06.2021
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Disinfect equipment and supplies using germicides.
- Folded towels to ensure that the locker rooms had enough clean towels at all times.
- Report any damages found in the building premises to supervisors immediately for repair works.
Lifeguard
Lifetime Fitness Clubs
Burlington, MA
02.2020 - 06.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
Restaurant Team Member
Panera Bread
Bedford, MA
12.2018 - 08.2020
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Prepared food for the next day.
- Worked efficiently to make orders fast, but correctly.
Education
High School Diploma -
Billerica Memorial High School
Billerica, MA06-2021
Skills
- Stress Tolerance
- Call Center Customer Service
- Active Listening
- Time Management
- Multitasking
- Outbound and inbound calls
Timeline
Call Center Sales Representative
Best Fitness Gyms
01.2022 - Current
Front Desk Team Member
Best Fitness Gyms
01.2021 - Current
Kids Club Associate
Best Fitness Gyms
01.2021 - Current
Operations Team Member
Lifetime Fitness Center
01.2021 - 06.2021
Lifeguard
Lifetime Fitness Clubs
02.2020 - 06.2021
Restaurant Team Member
Panera Bread
12.2018 - 08.2020
High School Diploma -
Billerica Memorial High School
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