Abby Jacobs
Pendroy,MT
Summary
Being a devoted health care worker who has provided exemplary service to individuals in residential settings, long term care, and individual homes with the utmost respect and consideration for each individual has been a priority throughout my career. Providing supportive and attentive care, monitoring client behaviors and encouraging participation in healthy activities as written in one's care plan are a few examples of my work experience. I have tried to be a positive role model for both coworkers and clients alike, demonstrating healthy behavior for daily living and social interactions. This work has truly been a rewarding and wonderful experience; a great deal of enjoyment has come through working with individuals and their families. Bringing happiness to another's day, even if briefly, has been such a positive experience in my own life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dementia Care Coordinator
Logan Health-Conrad ( Pondera Medical Center)
Conrad, MT
10.2020 - 01.2022
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Assisted with grooming, meal preparation,feeding residents when needed.
- Built strong relationships with residents and families to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy snacks to support nutritional needs of residents.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to charge nurse.
- Daily charting to comply with state regulations.
- Developed excellent relationships with resident family members allowing for better care for residents.
- Assisted in resolving facility discrepancies by participating in resident surveys.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Medical Receptionist
Benefis Teton Medical Center
Choteau, Montana
05.2017 - 12.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
Certified Nursing Assistant
Beehive Homes Assisted Living
Choteau, MT
05.2017 - 02.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Meal prep and kitchen clean up, medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
Resident Care Coordinator
Opportunity Resources Incorporate
Missoula, MT
11.2010 - 05.2016
- ORI was the only company that monitored sex offenders who were deemed not able to stand trial due to their cognitive delays. I supervised 30 men (residents) and their caregivers, closely monitoring each person 24 hours a day; when in public the resident was to always be within an arms length of the caregiver.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Hired and trained several new staff members on facility policies, patient care and medicine distribution.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to the supervisor.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Education
No Degree - English Literature
The University of Montana
Missoula, MTNo Degree - Pre-nursing
Montana State University - Great Falls College of Technology
Great Falls, MTNo Degree -
Missoula College
MissoulaHigh School Diploma -
Choteau High School
Choteau, MT05.1998
Skills
- In-Service Programs
- Resident Care and Monitoring
- Assisting with Care Planning
- Customer service and satisfaction
- Progress Monitoring
- HIPAA Guidelines
- Critical Thinking/Creative Thinking
- Medical Records and Documentation
- Epic Systems
- Critical Thinking
- In-service Programs
- Patient Advocacy
- Patient Care Assessment
- Problem Resolution
- Patient care documentation
Certification
Basic Life Support
Phlebotomy Certification
Med Pass Certification
Additional Information
I have worked and trained in places that were high stress, high emotion environments. I can stay calm and remain able to complete my duties in a timely manner. I am great at multi tasking. I am focus driven and pay attention to detail. I greatly enjoy helping people so they can experience their best life. I work well with others and enjoy being part of a team; I can also work solo and stay on task.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dementia Care Coordinator
Logan Health-Conrad ( Pondera Medical Center)
10.2020 - 01.2022
Medical Receptionist
Benefis Teton Medical Center
05.2017 - 12.2018
Certified Nursing Assistant
Beehive Homes Assisted Living
05.2017 - 02.2018
Resident Care Coordinator
Opportunity Resources Incorporate
11.2010 - 05.2016
No Degree - English Literature
The University of Montana
No Degree - Pre-nursing
Montana State University - Great Falls College of Technology
No Degree -
Missoula College
High School Diploma -
Choteau High School
Basic Life Support
Phlebotomy Certification
Med Pass Certification
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