Kelsey Osmond LCPC, LPC, NCC, CCTP-II, CDBT
Billings, MT 59102,MT
Summary
Competent Mental Health Clinical Supervisor with demonstrated understanding of services, programs and resources. Forward-thinking, resourceful and dedicated professional with excellent understanding of reporting, quality assurance, and training needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Montana State University Billings
07.2024 - Current
- Lead and directed team of two intern clinical personnel
- Assessed patients, determined needs, and managed care
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA
- Facilitate hiring of qualified counseling intern personnel by interview applicants and making recommendations for employment
- Responded to crisis situations with calm and professional approach to optimize support
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Mental Health Counselor
Montana State University Billings
08.2022 - 07.2024
- Provided individual and group therapy to clients with various mental health issues, including, but not limited to; anxiety, depression, and PTSD
- Conducted comprehensive assessments to address clients' emotional and psychological needs
- Collaborated with interdisciplinary teams to coordinate care and ensure clients' holistic well-being
- Maintained accurate and confidential client records in compliance with ethical and legal standards
- Provided supervisory support for internal mental health counseling interns
- Facilitated psychoeducational tabling activities to enhance clients' educational needs, coping skills and self-awareness
Licensed Professional Counselor
Positive Progressions, LLC
10.2020 - 07.2022
- Provided individual and family counseling services to clients dealing with anxiety, depression, and other mental health issues ranging in age from 4 to 75
- Completed thorough assessments annually and treatment plans every three months for each client, incorporating evidence-based practices such as play therapy, Dialectical Behavioral Therapy and Cognitive Behavioral Therapy
- Collaborated with multidisciplinary teams to ensure holistic care and support for clients
- Maintained accurate and confidential client records in compliance with ethical and legal standards
Provisional Professional Counselor
Chrysalis Treatment Center
10.2020 - 11.2021
- Provided individual and family counseling sessions to youth clients and their families dealing with substance abuse issues, family relationship issues, depression, anxiety, and trauma
- Conducted assessments and developed treatment plans every three months to address clients' mental health needs.
- Facilitated group therapy sessions focusing on stress management, life skills, coping skill development, Cognitive Behavioral Therapy and Dialectical Behavioral Therapy
- Collaborated with other healthcare professionals to ensure comprehensive care for clients.
- Maintained accurate and confidential client records in compliance with ethical and legal standards
Mental Health Counseling Intern
Chrysalis Treatment Center
07.2019 - 10.2020
- Conducted individual and group therapy sessions under supervision of licensed mental health professionals
- Assisted in developing treatment plans and conducting mental health assessments for clients
- Facilitated psychoeducational workshops and support groups to help clients develop coping skills and emotional resilience
- Completed progress notes and maintained accurate client records in compliance with HIPAA regulations
- Collaborated with interdisciplinary team members to provide holistic and client-centered mental health care
Insurance Account Representative
State Farm Insurance
08.2017 - 10.2020
- Managed and serviced portfolios of insurance accounts, handling policy renewals, endorsements, and claims processing
- Provided consultative advice to clients on coverage options, policy changes, and risk management strategies tailored to their needs
- Developed and maintained strong relationships with clients to ensure high levels of customer satisfaction and retention
Student Success Leader
University of Wyoming - Gear Up
10.2015 - 08.2017
- Mentored and coached caseload of students to help develop academic goals and create action plans for success
- Facilitated workshops and events focused on study skills, time management, and goal setting to support student academic achievement
- Conducted regular one-on-one meetings with students to assess progress, provide support, and connect them to resources on campus
- Organized and led peer mentorship programs to foster sense of community and support among students on campus
Lead Customer Service Specialist
Laramie Recreation Center
05.2016 - 05.2017
- Managed high volume of inbound customer inquiries via phone, email, and chat, resolving issues promptly and efficiently
- Provided exceptional customer support, receiving consistent positive feedback from customers on service quality
- Proactively identified and addressed customer needs, resulting in increased customer satisfaction and retention rates
- Collaborated with cross-functional teams to escalate and resolve complex customer issues in timely manner
- Supervised and aided front desk staff
Student Assistant
Northwest College - Gear Up
09.2014 - 08.2015
- Provided administrative support to staff members by organizing files, preparing documents, and assisting with research projects
- Assisted students with inquiries and concerns in person, on phone, and via email, providing excellent customer service
- Coordinated and facilitated workshops, meetings, and events for students
- Conducted routine office tasks such as copying, scanning, and filing documents to ensure smooth operations of department
- Organized and led peer mentorship programs to foster sense of community and support among students on campus
Education
Masters of Science - Clinical Counseling
Bellevue University
Bellevue, Nebraska08-2020
Bachelor of Science - Psychology
University of Wyoming
Laramie, Wyoming12-2017
Associate of Science - General Studies
Northwest College
Powell, Wyoming05-2015
Skills
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Skilled in crisis intervention and conflict resolution
- Comprehensive understanding of relevant laws and regulations in the mental health field
- Proficient in utilizing Titanium EHR system, as well as other EHR systems
- Ability to collaborate effectively with multidisciplinary teams
- Strong organizational and time management skills
- Demonstrated commitment to promoting a positive and inclusive work environment
- Extensive knowledge of clinical best practices and protocols
- Proficient in understanding all necessary notes and paperwork associated with the counseling profession
Certification
Certified in Dialectical Behavioral Therapy - Evergreen Certifications October 2024
Certified Clinical Trauma Professional Level 2 - Evergreen Certifications March 2024
Certified Clinical Trauma Professional Level 1 - Evergreen Certifications March 2024
Assisting Individuals in Crisis & Group Crisis Intervention - International Critical Incident Stress Foundation, Inc July 2023
Adult Mental Health First Aid USA Mental Health First Aid - National Council for Mental Wellbeing August 2022
Narcan Certification - Best Practice Medicine January 2023
Mental Health and Sexual Respect: Addressing Common Protective and Risk Factors for Student-Athletes - Vector Solutions March 2024
National Certified Counselor - National Board for Certified Counselors, Inc February 2021
Licenses
Licensed Clinical Professional Counselor - State of Montana - July 2022 - December 2024
- BBH-LCPC-LIC-56960
Licensed Professional Counselor - State of Wyoming - May 2022 - November 2026
- LPC-2051
Licensed Professional Counselor - State of Wisconsin - October 2024 - February 2025
- LPC - 11328 - 125
Continuing Education
Complex PTSD Clinical Workshop: A Comprehensive Approach to Accurately Assess and Effectively Treat Clients with Chronic, Repeated and/or Developmental Trauma - March 2024
When Politics Get Personal: Sociopolitical Stress and College Student Mental Health - April 2024
Advances in Treating Trauma-Related Dissociation - November 2020
A Therapist's Guide to the Psychopharmacology of Trauma and Dissociation - September 2019
The Keys Behind How Cognitive Processing Therapy Heals PTSD - December 2020
EMDR & Parts Work for Treating Complex Trauma: Somatic Techniques to Decrease Defensiveness and Facilitate Trauma Processing - June 2022
Montana Conference on Suicide Prevention - July 2023
NASPA Strategies Conference - January 2024
Native American Fatherhood and Families Association 2024 Seminar - June 2024
Foundations of Clinical Supervision - June 2024
- Required for State of Montana Supervision
Advanced Topics, Ethics, and Law - June 2024
- Required for State of Montana Supervision
Tele-Supervision: Legal, Technical, and Clinical Concerns - June 2024
- Required for State of Montana Supervision
Advanced Topics in Clinical Supervision - June 2024
- Required for State of Montana Supervision
Timeline
Clinical Supervisor
Montana State University Billings
07.2024 - Current
Mental Health Counselor
Montana State University Billings
08.2022 - 07.2024
Licensed Professional Counselor
Positive Progressions, LLC
10.2020 - 07.2022
Provisional Professional Counselor
Chrysalis Treatment Center
10.2020 - 11.2021
Mental Health Counseling Intern
Chrysalis Treatment Center
07.2019 - 10.2020
Insurance Account Representative
State Farm Insurance
08.2017 - 10.2020
Lead Customer Service Specialist
Laramie Recreation Center
05.2016 - 05.2017
Student Success Leader
University of Wyoming - Gear Up
10.2015 - 08.2017
Student Assistant
Northwest College - Gear Up
09.2014 - 08.2015
Certified in Dialectical Behavioral Therapy - Evergreen Certifications October 2024
Certified Clinical Trauma Professional Level 2 - Evergreen Certifications March 2024
Certified Clinical Trauma Professional Level 1 - Evergreen Certifications March 2024
Assisting Individuals in Crisis & Group Crisis Intervention - International Critical Incident Stress Foundation, Inc July 2023
Adult Mental Health First Aid USA Mental Health First Aid - National Council for Mental Wellbeing August 2022
Narcan Certification - Best Practice Medicine January 2023
Mental Health and Sexual Respect: Addressing Common Protective and Risk Factors for Student-Athletes - Vector Solutions March 2024
National Certified Counselor - National Board for Certified Counselors, Inc February 2021
Masters of Science - Clinical Counseling
Bellevue University
Bachelor of Science - Psychology
University of Wyoming
Associate of Science - General Studies
Northwest College
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