Abby Johnson
Colorado Springs,CO
Summary
Dynamic and results-driven professional with a positive attitude and proven team leadership at McDonald's. Skilled in cash handling and customer service, I excelled in training staff and enhancing operational efficiency. Committed to maintaining high standards of cleanliness and organization, I consistently delivered exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Shift Leader
Mcdonalds
Colorado Springs
05.2025 - 05.2026
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new employees on procedures, equipment operation, and customer interaction protocols.
- Fill out serve safe log every morning.
- Point of service knowledge as well as drive through knowledge
- Prepared food and drink orders to meet speed of service times.
Cashier
Panera Bread
Golden, CO
12.2021 - 06.2022
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization in the front-of-house area to enhance guest experience.
- Assisted in product displays and merchandising to promote seasonal offerings effectively.
- Know how to take apart drink equipment.
- Wash dishes.
Education
No Degree - Cosmetology
Cheeks Beauty Academy
Cheyenne, WY01-2009
No Degree - General Studies
Laramie County Community College
Cheyenne, WY06-2008
High School Diploma -
East High School
Cheyenne, WY06-2007
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Phone Etiquette
- Customer service focus
- Cleaning and Sanitizing knowledge
Timeline
Shift Leader
Mcdonalds
05.2025 - 05.2026
Cashier
Panera Bread
12.2021 - 06.2022
No Degree - Cosmetology
Cheeks Beauty Academy
No Degree - General Studies
Laramie County Community College
High School Diploma -
East High School