Abby Kolpin
Berlin,WI
Summary
Compassionate and detail-oriented professional with extensive experience at Brown Wilcox Assisted Living, excelling in elderly care and emotional support. Skilled in venipuncture and medical terminology, I effectively enhance patient comfort and satisfaction while managing complex care needs. Proven ability to foster trust and build strong relationships, ensuring optimal patient outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caregiver/Resident Assistant
Brown Wilcox Assisted Living
02.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaning and managed laundry
- Assisted with dressing guidance, grooming, meal preparation, and medication passes.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
Loan Processor
Farmers & Merchants Bank
10.2023 - 02.2024
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Ophthalmic Medical Technician
Northeast Wisconsin Vision Center
02.2022 - 10.2023
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Education
Phlebotomy
Fox Valley Technical College
Appleton, WI04-2025
Skills
- Venipuncture
- Medical terminology
- Laboratory procedures understanding
- Respectful and compassionate
- Elderly care
- Time management
- Problem-solving
- Multitasking and organization
- HIPAA
- Medical Records
Certification
Will be completing Phlebotomy classes in April 2025
Timeline
Caregiver/Resident Assistant
Brown Wilcox Assisted Living
02.2024 - Current
Loan Processor
Farmers & Merchants Bank
10.2023 - 02.2024
Ophthalmic Medical Technician
Northeast Wisconsin Vision Center
02.2022 - 10.2023
Phlebotomy
Fox Valley Technical College
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