Marlene Allen
Spring Lake Park,MN
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships. Fosters sense of community among residents to support individuals in times of need.
Overview
19
19
years of professional experience
Work History
Resident Assistant/Caregiver Attendant
Project Caring Assisted Living
06.2021 - 02.2025
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Trained new staff members on best practices for home health care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Medical Customer Service Representative/Triage Medical Assistant
NORTH MEMORIAL MEDICAL CENTER
09.2014 - 01.2020
- EPIC EMR
- Ability to resolve customer issues effectively and efficiently
- Accurately obtained and processed patient demographics, medical and insurance information
- Prioritizing healthcare customer service work flow including work queue management and insurance verifications
- Ability to assist registered nurses in identifying customer for telephone triage
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Met customer call guidelines for service levels, handle time and productivity.
MEDICAL LABORATORY ASSISTANT
BLAINE MEDICAL CENTER
07.2013 - 08.2014
- Trained new staff on quality control procedures
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Routinely retracted patient throat cultures and prepared them for lab submission
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds and EKGs
MEDICAL LABORATORY ASSISTANT
FAIRVIEW CLINIC
06.2010 - 07.2013
- Accurately recorded and reported tests results according to established procedures
- Took and recorded patients' temperature, pulse and blood pressure
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Performed monthly inventory and maintained office and medical supply counts
HOME HEALTH AIDE
WOODBURY SENIOR ASSISTED LIVING
05.2006 - 11.2009
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Took and recorded patients' temperature, pulse and blood pressure
- Assisted patients with daily functions
- Monitored fluid intake and output levels
- Ensured safety and well-being of patients
- Assisted patients with bathing, dressing, hygiene and grooming
- Completed all daily living tasks to enhance the quality of life of elderly patients
- Engaged patients with games, crafts, cooking, music, reading and other activities
Education
Diploma - Medical Assisting/Nursing
Globe University of Minnesota
Woodbury, MN09.2009
Skills
- Hospice and palliative care
- Medication Administration
- Data entry
- Venipuncture
- Vital signs collection
- Laundry/Housekeeping
- Nursing support
- Medical records management
- Patient-focused care
- Direct patient care
- Emergency response
Timeline
Resident Assistant/Caregiver Attendant
Project Caring Assisted Living
06.2021 - 02.2025
Medical Customer Service Representative/Triage Medical Assistant
NORTH MEMORIAL MEDICAL CENTER
09.2014 - 01.2020
MEDICAL LABORATORY ASSISTANT
BLAINE MEDICAL CENTER
07.2013 - 08.2014
MEDICAL LABORATORY ASSISTANT
FAIRVIEW CLINIC
06.2010 - 07.2013
HOME HEALTH AIDE
WOODBURY SENIOR ASSISTED LIVING
05.2006 - 11.2009
Diploma - Medical Assisting/Nursing
Globe University of Minnesota
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