Abby Lamica
Malone,NY
Summary
Efficient Wait Staff Member recognized for high productivity and ability to complete tasks swiftly. Possess specialized skills in order management, customer service, and table setting that ensure seamless dining experiences. Excel in communication, teamwork, and adaptability, crucial for thriving in fast-paced dining environments. Committed to enhancing customer satisfaction through attentive service and quick problem resolution.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Trailside Bar and Restaurant
Owls Head, New York
02.2024 - Current
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Wait Staff Member
Guiseppe's Pizza & Pasta Restaurant
Malone, New York
07.2020 - 06.2022
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
Education
Some College (No Degree) - Applied Psychology
SUNY, Brockport
Brockport, NYSkills
- Food allergy awareness
- Meal recommendations
- Beverage recommendations
- Daily specials memorization
- Table resetting
- Team member support
- Exceptional customer service
- Allergy awareness
- Positive and professional
- Food sales and promotion
- Food safety practices
- Menu item recommendation
Timeline
Wait Staff Member
Trailside Bar and Restaurant
02.2024 - Current
Wait Staff Member
Guiseppe's Pizza & Pasta Restaurant
07.2020 - 06.2022
Some College (No Degree) - Applied Psychology
SUNY, Brockport