Abby Macferran
Jacksonville Beach,FL
Summary
Communications major with a focus on Interpersonal Communication, currently studying at Valdosta State University. Proven ability to enhance client satisfaction through innovative solutions and strong collaboration skills. Experienced in understanding client needs and delivering exceptional service. Committed to contributing effectively in team-oriented environments that prioritize customer service and hard work.
Overview
6
6
years of professional experience
Work History
Barista
Just Love Coffee
Valdosta, Georgia
01.2023 - Current
- Increased sales by fostering outstanding customer relations and accurately processing payments.
- Upheld all recipe and presentation standards for specialty coffee drinks.
- Communicated with management to ensure the team responded as necessary to maintain a positive environment during each shift.
- Followed station specific duties and responsibilities.
- Performed all support tasks such as cleaning cases and equipment, and restocking display cases.
- Prepared bills using cash registers, calculators, or adding machines, accepting payment and making change as needed.
- Cleaned and maintained supplies and equipment, ensuring regulatory compliance.
Guest Experience Representative
Jacksonville Jaguars
Jacksonville Beach, FL
09.2025 - 01.2026
- Delivered exceptional customer service to fans and guests throughout TIAA Bank Field, ensuring a positive and memorable game-day experience.
- Assisted with ticketing, seating, and wayfinding, while resolving guest concerns quickly and professionally.
- Provided clear and friendly communication about stadium policies, promotions, and event details.
- Supported game-day operations including crowd management, VIP areas, and special event activations.
- Maintained a welcoming atmosphere by anticipating guests needs and creating a safe, enjoyable environment.
- Managed guest inquiries through phone, email, and in-person communication.
- Collaborated with team members to enhance overall guest satisfaction.
Sports Communication Intern
Valdosta State University
Valdosta, GA
08.2024 - 12.2025
- Operated in-game scoreboards and managed live statistical updates using the NCAA stat program for various athletic events.
- Wrote game recaps, feature articles, and press releases for the university’s athletics website and media outlets.
- Assisted the Sports Communications Director with game-day operations, media relations, and event logistics.
- Created engaging social media content to promote upcoming games, highlight player achievements, and increase fan engagement.
- Collaborated with coaches, athletes, and media personnel to ensure accurate, timely dissemination of sports information.
- Maintained comprehensive databases of player metrics and historical data.
Cashier
Mayday Ice Cream
JACKSONVILLE BEACH, FL
06.2021 - 08.2025
Host
Cruisers Bar and Grill
JACKSONVILLE BEACH, FL
01.2020 - 02.2021
Education
Bachelor of Arts - Communications
Valdosta State University
Valdosta, GA05-2026
High School Diploma -
Duncan U. Fletcher High Schol
Jacksonville Beach, FL05-2022
Skills
- Attentiveness
- Collaboration, team-oriented
- Professional demeanor
- Problem-solving
- Adaptability
- Communication skills
- Leadership
- Customer service
- Problem solving
- Content creation
Affiliations
Chi Omega Sorority Executive Board Panhellenic Delegate- Valdosta, GA (Nov 2023- Jan 2025)
•Collaborated with delegates from other Greek organizations to plan and coordinate interchapter events and initiatives
•Communicated chapter updates, policies, and event information between Panhellenic Council and chapter leadership
•Collaborated with delegates from other Greek organizations to plan and coordinate interchapter events and initiatives
•Communicated chapter updates, policies, and event information between Panhellenic Council and chapter leadership
Timeline
Guest Experience Representative
Jacksonville Jaguars
09.2025 - 01.2026
Sports Communication Intern
Valdosta State University
08.2024 - 12.2025
Barista
Just Love Coffee
01.2023 - Current
Cashier
Mayday Ice Cream
06.2021 - 08.2025
Host
Cruisers Bar and Grill
01.2020 - 02.2021
Bachelor of Arts - Communications
Valdosta State University
High School Diploma -
Duncan U. Fletcher High Schol