Janet Flores-Anticona
Summary
Seasoned Culinary Professional and Barista with over 20 years of experience in fast-paced environments like Starbucks and Red Lobster. Expert in POS system operation and exceptional customer service, adept at upselling and maintaining high sanitation standards. Proven ability to innovate dishes and enhance dining experiences, showcasing problem-solving skills and a positive attitude.
Overview
27
27
years of professional experience
Work History
Barista
Starbucks
10.2019 - Current
- Excellent customer service skills, including the ability to interact with customers in a friendly manner
- Knowledge of coffee brewing technics in all forms
- Ability to work in a fast paced environment
- Proficiency in operating a POS system emphasizing accuracy in transactions, quick processing times, and any additional features to utilize upselling or inventory management while always tying it to positive customer service
- Collected payments and provided accurate change.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Adhered to health department regulations concerning sanitation standards.
Culinary Professional
Red Lobster
06.1998 - 10.2025
- Highly skilled in kitchen with over 20 years of food industry experience adept at crafting innovative dishes, managing kitchen operations, and maintaining exceptional food and safety standards while consistently delivering high-quality dining experiences
- Staff training, efficient workflow optimization, inventory management, sanitation protocols oversight
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
Education
Pharmacy Technician Program
Monrovia Community Adult School
05-2025
Hi-set -
Monrovia Community Adult School
01.2024
Skills
- Problem solving
- Patience
- Attentiveness
- POS system operation
- Verbal and written communication
- Positive and professional
Timeline
Barista
Starbucks
10.2019 - Current
Culinary Professional
Red Lobster
06.1998 - 10.2025
Pharmacy Technician Program
Monrovia Community Adult School
Hi-set -
Monrovia Community Adult School
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