Marissa H. Olsen
Staten Island
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Barista
Jiva Java
Stroudsburg
11.2024 - Current
- Prepared high-quality espresso drinks to meet customer preferences.
- Maintained cleanliness and organization of work area and equipment.
- Assisted customers with menu selections and provided recommendations.
- Operated cash register and processed customer payments efficiently.
- Monitored inventory levels and communicated supply needs to management.
- Trained new baristas on beverage preparation and customer service standards.
- Engaged with customers to create a welcoming atmosphere in the café.
- Collaborated with team members to ensure smooth daily operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Created promotional displays for advertising special events or promotions at the cafe.
- Placed orders with suppliers for delivery of products required for daily operations.
Sales Associate
Goodwill
East Stroudsburg
05.2023 - 05.2024
- Assisted customers in locating products and provided recommendations.
- Managed inventory by organizing and restocking shelves efficiently.
- Operated cash register, processing transactions accurately and swiftly.
- Maintained a clean and welcoming store environment for shoppers.
- Collaborated with team members to create appealing merchandise displays.
- Trained new staff on store policies and customer service techniques.
- Engaged with community members to promote Goodwill's mission effectively.
- Resolved customer inquiries and concerns with professionalism and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
Cook
Shawnee General Store
Delaware
11.2020 - 04.2023
- Prepared diverse menu items following store recipes and standards.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Assisted in inventory management by tracking ingredient usage and freshness.
- Collaborated with team members to enhance meal presentation and quality.
- Ensured compliance with food safety regulations and hygiene practices.
- Operated kitchen equipment efficiently, including ovens, grills, and fryers.
- Trained new staff on cooking techniques and store protocols.
- Adapted to changing menu items based on seasonal availability of ingredients.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
Education
East Stroudsburg High School South
East Stroudsburg, PennsylvaniaSkills
- Beverage preparation
- Cash handling
- Food safety compliance
- Inventory management
- Espresso machine operation
- Customer relationship management
- Merchandising displays
- Team collaboration
- Training new employees
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Organizational skills
- Drink customization
- Coffee and tea expertise
- Physical stamina
- Table bussing
- Verbal and written communication
- Front counter maintenance
- Hospitality service expertise
- Adaptive and creative
- Active listener
- Clear communication
- Recipe adherence
- Exceptional customer service
- Ingredient restocking
- Safe food handling practices
- Decision-making
- Safe food handling
- Friendly and outgoing
- Professional demeanor
- Display case merchandising
- Espresso machine operations
- Cooking
- Positive and professional
- Hospitality and accommodation
- Soft selling
- Sandwich preparation
- Speedy and efficient
- Coffee machinery
- Opening and closing duties
- Calm demeanor
- Graphic design
- Coffee brewing
- Sales expertise
- Solid problem solver
- POS systems
- Team player
- Multitasking and organization
- Order taking
- Performance improvement
- Retail management
- New hire training
- Quality control
- Up-selling
- Product upselling
- Table setting
- Cleanliness
- POS system operation
- Problem-solving
Certification
- OSHA
Timeline
Barista
Jiva Java
11.2024 - Current
Sales Associate
Goodwill
05.2023 - 05.2024
Cook
Shawnee General Store
11.2020 - 04.2023
East Stroudsburg High School South