Clay Boney
Clinton,NC
Summary
Results-driven Manager recognized for enhancing productivity and ensuring efficient task completion. Expertise in strategic planning, team leadership, and operational improvement. Proven ability in communication and problem-solving, facilitating seamless project execution and fostering team cohesion.
Overview
15
15
years of professional experience
Work History
Barista
Starbucks
Clinton, NC
10.2024 - Current
- Processed orders for coffee, food items, and beverages while greeting customers warmly.
- Delivered outstanding customer service by promptly addressing inquiries and concerns.
- Resolved customer issues to strengthen brand loyalty and retention.
- Maintained composure during high-volume periods and special events.
- Collaborated with team members to enhance service efficiency during peak hours.
- Prepared and served diverse coffee drinks, including espresso and blended options.
- Memorized specialty beverage recipes to elevate menu offerings.
- Maintain the Starbucks Green Apron Service Model and Five Key Moments policies.
Manager
Sisters II Ice Cream
Benson , NC
08.2021 - 09.2024
- Managed daily operations and staff scheduling for ice cream retail location, trailer, and concession stand.
- Trained new employees on customer service and product knowledge.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached employees on making our rotating flavors of homemade ice cream, brownies, and cookies.
- Worked closely with our marketing director to create social media and website content.
Media Sales Consultant
The Sampson Independent
Clinton, NC
06.2015 - 12.2016
- Developed advertising proposals tailored to client needs and market trends.
- Conducted market research to identify potential clients and advertising opportunities.
- Collaborated with graphic designers to create compelling ad layouts and visuals.
- Managed client accounts, ensuring timely communication and service delivery.
- Assisted in organizing promotional events to enhance brand visibility for clients.
- Collaborated with clients to identify their media needs and preferences.
- Conducted follow-up meetings with clients to assess satisfaction and gather feedback.
- Developed strong rapport with clients to foster long-term relationships and enhance customer loyalty.
- Assisted in the development of strategic marketing plans that included print, digital, radio, television and other forms of media outlets.
- Researched, identified, and developed new customer contacts for sales opportunities.
- Explained to clients how specific types of advertising helped promote customer products or services.
- Delivered cost estimates on advertising plans and services to customers.
Lead Veterinary Technician/Supervisor
Murphy Brown, LLC
Rose Hill, NC
07.2011 - 04.2015
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and supervised a team of 13 employees in daily operations to ensure efficient workflow and high-quality care.
- Prepared medications and vaccines as prescribed by a veterinarian.
- Prepared and ran PCR and ELISA testing on porcine blood, fecal matter, mucus, and semen to determine if the farm had PRRS (Porcine Reproductive & Respiratory Syndrome), Dysentery, and/or SIV (Swine Influenza Virus).
- Enter test results into the national database for veterinary review.
- Prepare, package, and ship tissue samples to other laboratories for further testing.
- Supervised veterinary technicians and support staff in daily operations.
- Ensured compliance with health regulations and safety standards in the lab.
Education
Bachelor of Fine Arts - Theatre
East Carolina University
Greenville, North Carolina, NC05-2017
Some College (No Degree) - Developmental Psychology
Liberty University
Lynchburg, VASkills
- Health regulations compliance
- Customer relationship management
- Team collaboration and conflict resolution
- Effective communication skills
- Problem solving and adaptability
- Time management and organization
- POS system operation and cash handling
- Exceptional customer service and support
- Recipe adherence and memorization
- Calm and professional demeanor
- Team management
- Customer service
- Employee training
- Problem solving
- Effective communication
- Time management
- Coaching and mentoring
- Staff management
- Goal setting
- Performance management
- Task delegation
- Workforce management
- Clear communication
- Team leadership
- Decision-making
- Problem-solving aptitude
Timeline
Barista
Starbucks
10.2024 - Current
Manager
Sisters II Ice Cream
08.2021 - 09.2024
Media Sales Consultant
The Sampson Independent
06.2015 - 12.2016
Lead Veterinary Technician/Supervisor
Murphy Brown, LLC
07.2011 - 04.2015
Bachelor of Fine Arts - Theatre
East Carolina University
Some College (No Degree) - Developmental Psychology
Liberty University