Cinthia Gallardo
San Pablo
Summary
A personable and skilled hospitality professional with extensive experience in fast-paced restaurant operations. Proven ability to lead teams, build strong customer and vendor relationships, and deliver exceptional service. Adept in guest reception, reservations, complaint resolution, graphic design, and event coordination. Proficient in inventory management, data analysis, and optimizing processes to ensure efficiency and guest satisfaction. A dependable leader with strong communication skills, fostering collaboration and operational excellence.
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
9
9
years of professional experience
Work History
Barista
Kaleidoscope Coffee
Richmond
12.2025 - Current
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and other coffee brewing equipment efficiently.
- Engaged with customers to provide excellent service and product recommendations.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Trained new baristas on beverage preparation and customer service techniques.
- Handled cash transactions accurately and processed payments promptly.
- Created a welcoming atmosphere through friendly interactions and teamwork.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Sliced fruits, vegetables and meats for use in food service.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Assistant Manager
The Backyard
Richmond
05.2023 - 12.2025
- Executive Support: Served as the right hand to executive leadership, providing essential operational support to ensure seamless day-to-day management.
- Team Leadership: Managed and mentored a team of 5 employees, fostering collaboration, productivity, and a positive work environment.
- Creative Contributions: Designed compelling graphics for marketing materials, events, and social media, boosting brand visibility and enhancing customer engagement.
- Procurement and Ordering: Oversaw kitchen material purchases, ensuring timely delivery, budget adherence, and operational readiness.
- Inventory and Maintenance Management: Managed inventory levels with precision and conducted regular maintenance assessments to maintain a safe, organized, and welcoming environment.
- Operational Oversight: Directed daily operations, including staff scheduling, event coordination, and vendor management, while overseeing opening and closing procedures for the restaurant and register.
- Recruitment and Training: Assisted in recruitment, onboarding, training, and performance evaluations to develop a skilled and cohesive team.
- Customer and Vendor Relations: Built and maintained strong relationships with customers, vendors, and colleagues, ensuring a collaborative and guest-focused culture.
- Led daily operations in a busy outdoor venue.
- Coordinated staff schedules and managed team performance.
- Trained new employees on service standards and company policies.
- Implemented customer feedback systems to enhance service quality.
- Developed promotional materials for events and special offers.
- Oversaw cash handling procedures and financial transactions accuracy.
- Enhanced team communication through regular meetings and updates.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Hostess & Server
San Francisco Brew Co.
San Francisco
08.2021 - 06.2023
- Welcomed and seated guests, ensuring prompt service.
- Managed reservations, waitlists, and table assignments to optimize seating flow.
- Took orders, delivered food and beverages, and provided attentive table service.
- Delivered exceptional customer service, addressing guest needs and ensuring satisfaction.
- Collaborated closely with kitchen staff and fellow servers to ensure smooth operations.
- Maintained a clean and organized dining area to uphold health and safety standards.
- Supported events, private parties, and special guest requests with professionalism.
Lead Cashier
Zaytoons Mediterranean
San Francisco
06.2019 - 03.2022
- Operated point-of-sale (POS) systems to process cash and credit card transactions accurately and efficiently.
- Delivered excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and organized workspace, restocking shelves as needed to ensure product availability.
- Thrived in a fast-paced environment, balancing multiple tasks while maintaining attention to detail.
- Assisted customers with questions, providing knowledgeable and friendly service.
Cashier/pizza maker
Pizza Orgasmica
02.2018 - 06.2020
- Processed customer orders using point-of-sale system efficiently.
- Handled cash transactions accurately and securely.
- Provided excellent customer service to enhance dining experience.
- Maintained cleanliness of work area and dining space consistently.
- Collaborated with kitchen staff to ensure timely order delivery.
- Assisted in training new cashiers on operational procedures.
- Managed inventory levels and restocked supplies as needed.
- Resolved customer complaints promptly and professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Cashier
The Ramen Bar
San Francisco
04.2017 - 06.2019
- Operated point-of-sale (POS) systems, accurately processing cash and credit card transactions.
- Delivered outstanding customer service by addressing inquiries and resolving issues promptly and professionally.
- Maintained a clean, organized workspace, restocked shelves, and ensured an inviting environment for guests.
- Thrived in a fast-paced, high-volume setting, balancing multiple responsibilities with efficiency and attention to detail.
- Provided knowledgeable and friendly assistance to customers, enhancing their dining experience.
Education
High School Diploma -
Thurgood Marshall
San Francisco, CASkills
- Team Leadership and Collaboration
- Exceptional Customer Service
- Reservation Coordination
- Guest Reception and Seating
- Private Party and Event Coordination
- Conflict Resolution and Problem-Solving
- Strong Communication Skills
- Inventory Management
- Graphic Design and Marketing Support
- Graphic Design Tools (Canva)
- Point of Sale (POS) Systems
- Google Workspace
- Espresso preparation
- Customer engagement
- Cash handling
- Inventory management
- Beverage crafting
- Team leadership
- Event coordination
- Staff training
- Customer relationship management
- Operational oversight
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Safety compliance
- Menu design
- Cleanliness
- Point of sale operation
- Friendly and outgoing
- Workflow management
- Calm demeanor
- Coffee machinery
- Recipe adherence
- Food preparation
- Solid problem solver
- Excellent memory
- POS system operation
- Opening and closing coordination
- Sales expertise
- Ingredient restocking
- New hire training
- Conversant in [language]
- Cooking
- Hospitality service expertise
- Order taking
- Professional demeanor
- Coffee expertise
- Drink customization
References
Wendy Garcia (424) 420-8229
Languages
- Spanish
- English
- Spanish
Timeline
Barista
Kaleidoscope Coffee
12.2025 - Current
Assistant Manager
The Backyard
05.2023 - 12.2025
Hostess & Server
San Francisco Brew Co.
08.2021 - 06.2023
Lead Cashier
Zaytoons Mediterranean
06.2019 - 03.2022
Cashier/pizza maker
Pizza Orgasmica
02.2018 - 06.2020
Cashier
The Ramen Bar
04.2017 - 06.2019
High School Diploma -
Thurgood Marshall