Abigail Maliski
Gastonia,NC
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
Cheddar's Casual Cafe
Gastonia, NC
12.2022 - Current
- Provided customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Customer Service Manager
Food Lion
Gastonia, NC
01.2021 - 12.2022
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Resolved customer complaints and adjusted policies to meet changing needs.
Office Associate
Industrial Glass Technologies
Gastonia, NC
08.2015 - 02.2020
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- People skills
- Good work ethic
- Service-oriented mindset
- Team-oriented
- Reliable
Certification
University of London :The Manager's Toolkit: A Practical Guide to Managing People at Work
University of California, Irvine : Conflict Resolution Skills
Alison : Communication Skills - Persuasion and Motivation
Timeline
Team Leader
Cheddar's Casual Cafe
12.2022 - Current
Assistant Customer Service Manager
Food Lion
01.2021 - 12.2022
Office Associate
Industrial Glass Technologies
08.2015 - 02.2020
High School Diploma -
Penn Foster Career School