Abby Margraff
Columbus,OH
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Dedicated employee pursuing employment options where good customer service and a positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Team Leader
Leeds Farm
Deleware, OH
09.2021 - Current
- Maintained customer service policies and procedures.
- Ensured compliance with safety regulations and procedures.
- Coordinated team activities and delegated tasks.
- Monitored workflow to ensure adherence to established policies and procedures.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier/Cook/Prep/Customer Service
Smash Shack Burger Company
Delaware, OH
05.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Swept and mopped floors.
Education
Bachelor of Arts - Industrial and Product Design
Columbus College of Art And Design
Columbus, OHSkills
- Complaint resolution
- Cash Handling
- Team Supervision
- Teamwork and Collaboration
- Safety
- Problem-Solving
- Leadership
- Attention to Detail
- Conflict Resolution
- Safety processes and procedures
- Overseeing Daily Activities
- Excellent customer service
References
References available upon request.
Timeline
Cashier/Cook/Prep/Customer Service
Smash Shack Burger Company
05.2023 - 08.2024
Team Leader
Leeds Farm
09.2021 - Current
Bachelor of Arts - Industrial and Product Design
Columbus College of Art And Design