Abby Miller
Webster
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
Rochester Regional Health
08.2024 - Current
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
Behavioral Health Technician
The Gregory Center for Applied Behavior Analysis
07.2023 - 05.2024
- Used Applied Behavior Analysis (ABA) principles to provide quality, intensive ABA therapeutic services to any client of the Gregory Center for ABA.
- Following a treatment plan designed by a Board Certified Behavior Analyst (BCBA) or Licensed Behavior Specialist (LBS).
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Marketing Manager
Smokin’ Hot Chicks BBQ
05.2019 - 10.2023
- Monitored sales, both cash and credit
- Managed Social Media Accounts (Facebook, Instagram, etc.)
- Held team meetings and organize advertising strategies for each sector of the company
Education
Bachelor of Arts - Psychology
Wilkes University
Wilkes-barre, PA05-2024
Skills
- Data analysis
- Crisis intervention
- Behavior assessment
- Patient advocacy
- Problem-solving
- Friendly and outgoing
- Strong empathy
- HIPAA compliance
- Electronic health records
Certification
- Certified Professional Sales Person, National Association of Sales Professionals, March 2025
Timeline
Medical Office Administrator
Rochester Regional Health
08.2024 - Current
Behavioral Health Technician
The Gregory Center for Applied Behavior Analysis
07.2023 - 05.2024
Marketing Manager
Smokin’ Hot Chicks BBQ
05.2019 - 10.2023
Bachelor of Arts - Psychology
Wilkes University
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