Abby Miller
Webster
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
Rochester Regional Health
Rochester, NY
08.2024 - Current
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
Behavioral Health Technician
The Gregory Center for Applied Behavior Analysis
Wilkes Barre, PA
07.2023 - 05.2024
- Used Applied Behavior Analysis (ABA) principles to provide quality, intensive ABA therapeutic services to any client of the Gregory Center for ABA.
- Following a treatment plan designed by a Board Certified Behavior Analyst (BCBA) or Licensed Behavior Specialist (LBS).
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Marketing Manager
Smokin’ Hot Chicks BBQ
Fairport, NY
05.2019 - 10.2023
- Monitored sales, both cash and credit
- Managed Social Media Accounts (Facebook, Instagram, etc.)
- Held team meetings and organize advertising strategies for each sector of the company
Education
Bachelor of Arts - Psychology
Wilkes University
Wilkes-barre, PA05-2024
Skills
- Data analysis
- Crisis intervention
- Behavior assessment
- Patient advocacy
- Problem-solving
- Friendly and outgoing
- Strong empathy
- HIPAA compliance
- Electronic health records
Certification
- Certified Professional Sales Person, National Association of Sales Professionals, March 2025
Timeline
Medical Office Administrator
Rochester Regional Health
08.2024 - Current
Behavioral Health Technician
The Gregory Center for Applied Behavior Analysis
07.2023 - 05.2024
Marketing Manager
Smokin’ Hot Chicks BBQ
05.2019 - 10.2023
Bachelor of Arts - Psychology
Wilkes University