Mackey Tom

Mililani,HI

Summary

Detail-oriented and compassionate Office Administrator with experience supporting medical office operations, patient scheduling, treatment coordination, and administrative workflows in healthcare environments. Skilled in EMR systems including Epic and eClinicalWorks, HIPAA compliance, appointment scheduling, and multi-line phone management. Recognized for strong communication, organizational, adaptability, and ability to maintain efficient office operations while delivering excellent patient service.

Overview

years of professional experience

Certification

Work History

Medical Office Administrator

Clayton Everline MD

‘Aiea, HI

01.2026 - 04.2026

Coordinated daily office operations and administrative support for a busy medical practice with 450+ patients
Managed appointment scheduling, patient communication, and multi-line phone systems. Incoming/ outgoing emails, voicemails, incoming/outgoing faxes. Ex: Give or take 30 each per day
Assisted with transitioning practice operations from a retired physician to a current doctor
Obtained insurance authorizations and coordinated additional patient care services
Maintained HIPAA compliance and accurate patient records using EMR systems
Supported efficient workflow management while delivering empathetic patient service

Scheduler/ Treatment Plan Department

Workstar Injury Recovery Center

Kapolei, HI

02.2019 - 07.2024

Scheduled patient appointments and coordinated treatment plans efficiently. 150+ patients on panel per day, 150 treatment plans expected per week
Worked closely with patients, providers, employers, attorney offices, nurse case managers and insurance representatives regarding authorizations and follow-up care
Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes
Managed patient documentation and maintained accurate electronic medical records
Assisted with cash handling and front office administrative responsibilities
Demonstrated strong time management and adaptability in a fast-paced healthcare environment
Sustain a professional and confidential demeanor in accordance with HIPAA standards
Mentored new schedulers, providing training on system usage and best practices for appointment management

Education

Associate of Science - Clinical Medical Assisting

Remington College

Honolulu, HI

10-2018

Skills

EMR Systems: Epic, eClinicalWorks
Microsoft Word, Excel, Teams
HIPAA Compliance
Appointment Scheduling
Multi-Line Phone Systems
Data Analysis

Efficiency
Communication
Team Player
Integrity
Empathy
Organization and Attention to Detail

Accomplishments

Successfully assisted in organizing and transitioning medical practice operations at Clayton Everline MD
Effectively communicated with insurance providers to obtain patient authorizations for continued medical care at both Clayton Everline MD and WorkStar Injury Recovery Center