Abby Monette
Malone,NY
Summary
Adept at maintaining composure in high-pressure situations, I excelled in providing exceptional service at Mos Pub and Grill. My strong multitasking and memory retention skills, coupled with a knack for resolving complaints efficiently, contributed to a welcoming and efficient dining experience. I fostered customer loyalty through prompt and hospitable service, ensuring cleanliness and satisfaction.
Overview
4
4
years of professional experience
Work History
Waitress
Mos Pub and Grill
03.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Barista
Dunkin' Donuts
03.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Science - Biology
The University of Tampa
Tampa, FL05-2028
Skills
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service expertise
- Memory retention
- Complaint resolution
Timeline
Waitress
Mos Pub and Grill
03.2024 - Current
Barista
Dunkin' Donuts
03.2021 - 08.2023
Bachelor of Science - Biology
The University of Tampa