Summary
Overview
Work History
Education
Skills
Timeline

Sarah Palmer

Amarillo,TX

Summary

Experienced professional with a strong background in healthcare operations, claims adjudication, claims troubleshooting, claim investigation, pharmacy management, property management, project coordination, and community engagement. Transitioning into a new field with a proven track record of team leadership, process optimization, and community building. Exceptional communication skills and problem solving determination.

Overview

17
17
years of professional experience

Work History

Rx Operations Manager

Walgreens
11.2021 - 10.2022
  • Managed pharmacy operations, overseeing prescription processing, inventory, and compliance with regulations
  • Led and motivated the team to deliver top-notch customer service, with a focus on patient outcomes
  • Streamlined workflows to enhance efficiency and effectiveness
  • Handled customer inquiries and issues with empathy and professionalism.

Vaccine Lead/ Sr District Float Tech

Walgrens Pharmacy
06.2020 - 11.2021
  • Concurrent with the float tech role, successfully coordinated and managed vaccine administration efforts across a wide area
  • Oversaw vaccine inventory, appointment scheduling, and clinic operations, ensuring a smooth and safe experience for patients
  • Skillfully communicated with stakeholders, including clinic staff, care facility directors, and community organizers
  • Demonstrated a deep commitment to promoting community health through vaccination initiatives, with a strong focus on patient well-being.

Assistant Manager

Walgreens
06.2019 - 06.2020
  • Drove operational excellence and exceptional customer service as an Assistant Manager
  • Managed store operations, supported staff, and ensured adherence to policies
  • Fostered a positive work environment, emphasizing patient-centric values among team members.

Senior Pharmacy Technician

Walgreens
11.2005 - 06.2019
  • Leveraged experience to provide best possible patient care outcomes - Utilized years of claims experience to train and provide assistance to team members -Processing prescriptions through third parties and filling them in accordance with laws and regulations

Eco Community Site Manager

09.2016 - 03.2019
  • Managed facilities hosting various activities, including classes, events, and livestock facilities
  • Built strong relationships with tenants and community members, enhancing tenant satisfaction and property utilization
  • Emphasized creating memorable experiences for clients by maintaining safe, functional, and attractive environments.

Education

Bachelor Of Science - Biology

West Texas A&M University, Canyon, TX

Skills

  • Workflow Optimization
  • Inventory Management
  • Production
  • Process Improvement
  • Organizational Management
  • Labor Relations
  • Performance Monitoring
  • Health and Safety Compliance
  • Incidents Management
  • Customer Service
  • Customer Retention
  • Staff Training
  • Interpersonal Communication
  • Customer Relationship Management (CRM)
  • Logistics Oversight
  • Decision-Making
  • Resource Coordination
  • Multidisciplinary Collaboration
  • Project Planning and Development
  • Operations Management
  • Risk Management
  • Inventory Control
  • Project Leadership
  • Workforce Management

Timeline

Rx Operations Manager - Walgreens
11.2021 - 10.2022
Vaccine Lead/ Sr District Float Tech - Walgrens Pharmacy
06.2020 - 11.2021
Assistant Manager - Walgreens
06.2019 - 06.2020
Eco Community Site Manager -
09.2016 - 03.2019
Senior Pharmacy Technician - Walgreens
11.2005 - 06.2019
West Texas A&M University - Bachelor Of Science, Biology

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Sarah Palmer