Abby Plumb
Saint Joseph,MO
Summary
Dynamic manager with a proven track record in enhancing service quality and team performance. Expertise in staff training, decision-making, and complex problem-solving. Committed to fostering collaboration and driving operational excellence.
Overview
12
12
years of professional experience
Work History
Manager and Bartender
First Ward House
11.2018 - Current
- Directed daily operations to enhance service quality and resident satisfaction.
- Implemented staff training programs to optimize team performance and adherence to protocols.
- Analyzed operational workflows to identify inefficiencies and develop improvement strategies.
- Fostered a collaborative environment, mentoring junior staff in best practices and operational standards.
- Maintained accurate cash drawer balancing throughout shifts.
- Assisted customers with product inquiries and service issues.
- Greeted customers entering store and responded promptly to customer needs.
- Managed bar operations during peak hours, ensuring efficient service and customer satisfaction.
- Developed signature cocktails, enhancing menu offerings and attracting diverse clientele.
- Trained new staff on beverage preparation and customer interaction standards, fostering a collaborative environment.
Patient Access Representative
Mosaic Life Care
12.2021 - 10.2022
- Facilitated patient registration processes, ensuring accuracy and efficiency in data entry.
- Coordinated insurance verification and pre-authorization procedures to minimize delays.
- Managed appointment scheduling, optimizing clinic flow and enhancing patient experience.
- Trained new staff on policies and procedures for effective patient access operations.
- Provided direct patient care, ensuring comfort and safety during treatments and procedures.
- Assisted nursing staff with daily activities, including patient monitoring and vital signs assessment.
- Maintained accurate patient records, documenting observations and changes in condition consistently.
Server
54th Street Grill & Bar
06.2014 - 11.2018
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Managed multiple tables efficiently during peak hours, maintaining attentive service levels.
- Trained new servers on menu details, service standards, and POS system usage.
- Processed customer transactions efficiently using POS systems.
- Trained new cashiers on operational procedures and customer service standards.
Education
High School Diploma -
Central High School
Saint Joseph, MO05-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Shift scheduling
- Work ethic and integrity
- Patience and empathy
- Cash handling
Timeline
Patient Access Representative
Mosaic Life Care
12.2021 - 10.2022
Manager and Bartender
First Ward House
11.2018 - Current
Server
54th Street Grill & Bar
06.2014 - 11.2018
High School Diploma -
Central High School