Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abby Shaw

Riverview,FL

Summary

A highly analytical and proactive support specialist with expertise in field services. Recognized for excellent verbal and written communication skills, ensuring adherence to industry standards while delivering exceptional customer service and effectively resolving complex technical issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Onboarding Field Support Specialist

Amergis Healthcare Staffing
Tampa, FL
06.2025 - Current
  • Ensured compliance with safety regulations and industry standards through diligent adherence to established protocols and procedures.
  • Provided exceptional customer service while resolving complex technical issues both remotely and on-site as needed.
  • Maintained current industry knowledge through continuous professional development, attending training sessions, workshops, and conferences relevant to the Field Support Specialist role.

Coordinator- Senior Management

Chick-fil-A
Brandon
03.2018 - 06.2025
  • Coordinated daily operations to ensure efficiency and adherence to quality standards.
  • Trained and mentored new staff on a operational procedures and customer service best practices.
  • Implemented process improvements that enhanced workflow and reduced service times.
  • Monitored inventory levels, ensuring timely replenishment of stock to meet customer demands.

Team Resources Intern

St Joseph's Hospital- Baycare
Tampa, FL
07.2024 - 01.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.

Education

Master of Science - Healthcare Administration

University of Central Florida
Orlando, FL
05-2025

Bachelor of Science - Public Health

University of South Florida
Tampa, FL
12-2021

Skills

  • Team leadership
  • Time management
  • Customer service
  • Verbal and written communication
  • Project management
  • Performance management

Certification

  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel

Timeline

Onboarding Field Support Specialist

Amergis Healthcare Staffing
06.2025 - Current

Team Resources Intern

St Joseph's Hospital- Baycare
07.2024 - 01.2025

Coordinator- Senior Management

Chick-fil-A
03.2018 - 06.2025

Master of Science - Healthcare Administration

University of Central Florida

Bachelor of Science - Public Health

University of South Florida