Abby Silverman
Oakland,CA
Summary
Passionate about sharing health and wellness while being immersed in the healers' community. Has over seven years of experience supporting folks in finding their own self-care journey through herbs, modalities, and lifestyle practices. Excels in fostering customer satisfaction through strong communication skills, problem-solving, and holding space for the human experience.
Overview
5
5
years of professional experience
Work History
Bulatender
Melo Melo Kava Bar
Oakland, CA
04.2024 - Current
- Approach customers and engage in conversation through the use of effective interpersonal and people skills.
- Educate customers on Kava, where it comes from, and why we use it.
- Prepare kava from scratch, and all other mixers.
- Close and clean up the bar independently.
Retail Manager & Community Events Organizer
Berkeley Herbal Center
Berkeley, CA
03.2024 - Current
- Find local herbalists and medicine makers to sell on consignment in our small business shop.
- Design the shop layout, and keep everything looking presentable and stocked.
- Manage the retail schedule and support other staff in training
- Responsible for receiving products, managing the POS system, and preparing payouts for local vendors.
- Create a map layout for all of our markets.
- Provide excellent customer service by engaging with customers and sharing herbal and self-care advice based on their needs.
- Coordinate and communicate with local healers, practitioners, and medicine makers for the community markets we host.
- Support teachers, students, vendors, and the general public through email and over the phone
Buyer
Five Flavors Herbs
Oakland, CA
01.2022 - 09.2023
- Ordered products, received inventory, and managed the retail floor.
- Managed the retail floor and supported customers with questions and general support.
- Responsible for email and phone orders, as well as questions with customers, vendors, and practitioners.
- Handled all transactions and online orders.
- Counted inventory and inputted all online data.
- Presented new merchandise ideas, and set up seasonal displays to increase sales and visibility.
- Reviewed customer feedback to expand inventory.
Pharmacy Technician
Five Flavors Herbs
Oakland City, CA
07.2020 - 09.2023
- Refilled herbal medicine formulas (both Western herbs and TCM), providing insight with proper dosing.
- Entered prescription information into computer databases.
- Shared knowledge on herbs regarding customer symptoms.
- Worked closely with other technicians, prioritizing time management.
- Cleaned and maintained equipment and work areas.
Education
Some College (No Degree) - Western Herbalism
Berkeley Herbal Center
BerkeleySkills
- Interpersonal communication
- Detail-oriented
- Teamwork and collaboration
- Reliability
- Customer service
Timeline
Bulatender
Melo Melo Kava Bar
04.2024 - Current
Retail Manager & Community Events Organizer
Berkeley Herbal Center
03.2024 - Current
Buyer
Five Flavors Herbs
01.2022 - 09.2023
Pharmacy Technician
Five Flavors Herbs
07.2020 - 09.2023
Some College (No Degree) - Western Herbalism
Berkeley Herbal Center
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