Abby Smith
Lincoln,NE
Summary
Hello! My name is Abby Smith. I am originally from Castle Rock, CO but currently reside in Lincoln, Nebraska, where I am attending the University of Nebraska-Lincoln as an accounting major. I would describe myself as a motivated individual with several years of experience juggling multiple priorities to keep the company running smoothly. I am a communicative team leader possessing outstanding time management and documentation abilities. I am polished in overseeing employee performance and guiding and motivating new talent as well as dealing with conflicting situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coffee Barista
Starbucks
Lincoln, NE
09.2024 - Current
- Greeted customers, took orders, and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Checked temperatures of coffee brewing equipment regularly.
- Operated cash register to process payments from customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
Assistant Manager
Smart Cow Yogurt Bar
Castle Rock, CO
02.2021 - Current
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Referee
Colorado Soccer Association
Denver, CO
12.2019 - 01.2021
- Inspected playing field prior to each match for hazards or debris.
- Kept accurate records of game results and statistics.
- Managed multiple soccer games simultaneously if needed.
- Maintained order in the stands by dealing with unruly spectators.
- Administered appropriate punishments for unsportsmanlike conduct.
- Interpreted rules to ensure fair play throughout competition.
- Issued warnings, cautions and ejections when necessary.
- Called fouls, offsides and other infractions during matches.
- Enforced disciplinary action for rule violations.
Education
High School Diploma -
Douglas County High School
Castle Rock, CO05-2023
Skills
- Endurance
- Sharp-eyed
- Good Judgement
- Good sportsmanship abilities
- Reasoning
- Safety Requirements
- Recruiting and interviewing
- Product and service knowledge
- Task Delegation
- Orientating and training
- Sales Strategies
- Negotiation
- Team motivation
- Money Handling
- Employee engagement
- Financial Management
Affiliations
- Alpha Xi Delta Sorority
- International Business Club
- Soccer Team Capitan
- Douglas County High School Student Council
- Douglas County High School DECA
- Douglas County High School National Honors Society
- Saint Francis of Assisi Church Leader
- Douglas County High School Link Crew Leader (Freshman Orientation)
- Douglas County High School Camp Counselor
Accomplishments
- Alpha Xi Delta 3.75+ GPA Spring Semester
- College of Business Deans List- Spring Semester
- George Beadle UNL Scholar
- 80+ hours worth of community service
- 4.0 Honor Roll 2019-2022
- Top 15 in High School's Graduating Class
- Academic Lettermen 2019-2023
- DC-Scholar-Athlete: 202-2023
Certification
- College of Business Deans List- Spring Semester
Languages
English
Professional
References
References available upon request.
Timeline
Coffee Barista
Starbucks
09.2024 - Current
Assistant Manager
Smart Cow Yogurt Bar
02.2021 - Current
Referee
Colorado Soccer Association
12.2019 - 01.2021
High School Diploma -
Douglas County High School
- College of Business Deans List- Spring Semester
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