Brandi Shelley

• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Listened carefully to customer requests and created personalized beverages, and created a warm, welcoming environment for customers to engage in
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Complied with health and safety codes to protect staff and customers.
• I stepped down as supervisor and worked as a barista while starting beauty school in February 2020.

Educate customers on products and styling to maximize benefits.

• Schedule customer appointments and arrange individual time slots to meet demand.
• Contribute to team objectives in fast-paced environment.
• Suggest treatments and styles to suit customer appearance
• Offer exceptional service and support to walk-in and scheduled customers, approximately 6-8 clients daily
• Record notes for future reference about customer preferences and services delivered
• Consistently receive positive performance reviews from guests
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

• Greet visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Recorded inventory information, shortages and discrepancies to keep records current and accurate
• Mixed pigments and used proper techniques to achieve desired color.
• Trimmed, cut and shaped hair based on customer preference.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• I completed my externship with Elle Marie while in beauty school and trained as an associate once licensed.

• Designed specialty cakes for weddings, birthdays, and other events
• Maintained safe, neat and clean working environment and closely monitored for working hazards.
• Completed regular cycle counts and inventory audits.
• Verified accuracy of orders while meeting strict deadlines on producing completed products.
• Prepared special creams and frostings for cakes and other dessert specialties.
• Precisely arranged display cases throughout workday to highlight finished products.
• Checked proper temperature of food to maintain food safety standards and reduce illness.
• I was also a Starbucks Kiosk Manager from 2016 to 2017.