JaQuala Arrington

• Trained other employees in customer service, food safety, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Maintained current knowledge of all team position requirements.
• Trained new employees in specific job requirements.
• Mentored junior employees to improve performance, food safety, and customer service.
• Cross-trained existing employees to maximize team agility and performance.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Provided coaching and mentoring to employees.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained and mentored new employees to maximize team performance.
• Responded to and resolved customer questions and concerns.

Helping Customers with returns and checking out. Unloading shipments and doing recovery on sales

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.

Checking guest in and out. Making reservations, answering phone calls as well as making breakfast for guests in morning time. Also supervising housekeepers on weekends

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Assisting Elderly with Daily Needs.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Reduced patient stress levels through effective communication and active listening skills.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.