Abby Zentz
Bloomington,Indiana
Summary
I have experience in the food industry and gained knowledge about food safety and customer service from working at Rita's Italian Ice and Yogis. Additionally, I have worked as a swim coach for many years for my neighborhood swim team and at Woodland Country Club, where I developed leadership, communication, and teamwork skills. Last summer, I worked as a lifeguard, further enhancing my ability to stay handle emergencies and ensure the safety of others. My diverse experience has strengthened my problem-solving abilities and dedication to providing excellent service in any role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Yogis
Bloomington, IN
08.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to communicate special requests effectively.
- Trained new hosts on operational procedures and customer service standards.
Lifeguard
Woodland Country Club
Carmel, IN
05.2024 - 08.2024
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Conducted pool opening and closing duties
Swim Coach
Triton's Swim Team
Westfield, INDIANA
06.2021 - 07.2023
- Evaluated athletes' skillsets in order to identify areas for improvement
- Utilized effective communication techniques to motivate swimmers and foster a positive environment
- Organized competitions and monitored performances in order to evaluate progress
Treat Team Member
Rita's Italian Ice
Carmel, INDIANA
06.2022 - 04.2023
- Greeted customers in a friendly and professional manner to boost loyalty
- Organized backroom stock areas to maximize efficiency in stocking shelves
- Worked collaboratively with team members to ensure efficient operations within the store
- Assembled Italian ice treats and memorized all menu products
Education
Bachelor of Arts (B.A.) - Criminal Justice Candidate
Indiana University
05-2027
Skills
- Leadership qualities
- Sales techniques
- Facility Maintenance
- Team building
- Food safety understanding
- Strong communicator
- Lifeguard certification
- Customer service
- Emergency response
- Patience under pressure
Certification
Lifeguarding with CPR/AED for Professional Rescuers and First Aid
Languages
English
Native or Bilingual
Timeline
Host
Yogis
08.2025 - Current
Lifeguard
Woodland Country Club
05.2024 - 08.2024
Treat Team Member
Rita's Italian Ice
06.2022 - 04.2023
Swim Coach
Triton's Swim Team
06.2021 - 07.2023
Bachelor of Arts (B.A.) - Criminal Justice Candidate
Indiana University