Abigail Moore
St Paul,MN
Summary
Accomplished leader in the hospitality industry, adept in inventory management and purveyor relations, significantly enhancing operational efficiency and guest satisfaction. Passionate about team training and development, I leveraged strong leadership to cultivate a culture of excellence and innovation. My strategic approach to budgeting and financial reporting drove profitability and supported community businesses. Accomplished manager with extensive experience in the hospitality industry. Promptly assists guests and team members alike and identifying specific needs of each. Consistently adheres to quality standards to promote guest satisfaction and high-quality service.
Overview
24
24
years of professional experience
Work History
Server
The Lexington
05.2025 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
General Manager
VinZant Restaurant Group
04.2024 - 05.2025
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Purchased all Beer, Liquor, Wine inventory
- Maintained all PO's, and daily accounting
Server
715
03.2023 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Beverage Director
Ocean Prime
01.2022 - 04.2024
- Adhered to corporate efficiency and profitability goals for beverage program.
- Trained team of 40 to provide recommendations and answer questions.
- Managed inventory effectively, reducing waste and improving cost efficiency.
- Developed comprehensive training materials that increased bartender and server proficiency in both product knowledge and guest relations.
- Established relationships with local suppliers to source liquor, beer and wine at competitive prices, supporting community businesses while ensuring quality products for guests.
Assistant General Manager
Canary
10.2020 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and menu development.
- Created and implemented policies and procedures to guest relations and satisfaction.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Training Manager
Stockhill
09.2017 - 03.2020
- Created training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
Lead Trainer
Mahogany Prime Steakhouse
04.2014 - 05.2017
- Implemented robust tracking systems to monitor employee progress throughout various stages of their training journey.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Introduced innovative gamification strategies into training sessions, making learning more enjoyable while reinforcing key concepts.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
Beverage Manager
J's on Jackson
01.2012 - 03.2014
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Orchestrated positive customer experiences by overseeing every area of guest interactions
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Resolved customer complaints involving food or beverage quality and service.
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
AGM
Zin Room
09.2010 - 01.2012
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Store Manager
Pier One Imports
07.2002 - 09.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Skills
- Strategic planning skill
- Training and development background
- Business operations background
- Team leadership strength
- Relationship building
Timeline
Server
The Lexington
05.2025 - Current
General Manager
VinZant Restaurant Group
04.2024 - 05.2025
Server
715
03.2023 - 01.2025
Beverage Director
Ocean Prime
01.2022 - 04.2024
Assistant General Manager
Canary
10.2020 - 01.2022
Training Manager
Stockhill
09.2017 - 03.2020
Lead Trainer
Mahogany Prime Steakhouse
04.2014 - 05.2017
Beverage Manager
J's on Jackson
01.2012 - 03.2014
AGM
Zin Room
09.2010 - 01.2012
Store Manager
Pier One Imports
07.2002 - 09.2010