Abegail Rectra
General Virtual Assistant
Antipolo,Rizal
Summary
Experienced collections leader with a strong focus on recovery, team efficiency, and customer satisfaction. Skilled in conflict resolution, problem-solving, and communication. Adaptable and results-driven, excelling in dynamic environments. Proficient in technical support and troubleshooting, ensuring effective solutions. A reliable team player committed to meeting and exceeding goals.
Overview
9
9
years of professional experience
Work History
SALES AND TECHNICAL SUPPORT
VXI GLOBAL HOLDINGS INC
- Respond to customer inquiries via phone, email, or chat.
- Provide technical support and troubleshooting assistance.
- Assist in the sales process by recommending suitable products.
- Process orders, returns, and warranty claims.
- Maintain accurate records of customer interactions.
Cold Caller
Mighty Dog Roofing
12.2025 - 04.2026
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 150-200 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Order Taker/ Appointment setter/ Inbound Sales
Liberty Dumpster Rental
05.2025 - 11.2025
- Make inbound calls to leads and schedule a pickup waste schedule
- Respond to inquiries via phone, email, or text.
- Maintain and update lead tracking in the CRM.
- Follow up with prospects to ensure they visit the website.
- Coordinate with the sales team to ensure smooth scheduling.
COLD CALLER/LEAD GENERATION
PROOF I DIT IT
02.2024 - 04.2025
- Make outbound calls to leads and schedule a Website for tattoo artists
- Respond to inquiries via phone, email, or text.
- Maintain and update lead tracking in the CRM.
- Follow up with prospects to ensure they visit the website.
- Coordinate with the sales team to ensure smooth scheduling.
APPOINTMENT SETTER
MIGHTY DOG ROOFING
02.2023 - 11.2024
- Make outbound calls to leads and schedule roofing inspections.
- Respond to inquiries via phone, email, or text.
- Maintain and update lead tracking in the CRM.
- Follow up with prospects to ensure appointment attendance.
- Coordinate with the sales team to ensure smooth scheduling.
COLLECTIONS SUPERVISOR
GLOBAL CIRCULATION INC
02.2021 - 01.2022
- Supervise and guide the collections team to meet performance targets.
- Monitor accounts, analyze trends, and implement collection strategies.
- Train and mentor staff to improve efficiency and compliance.
- Handle escalated accounts and negotiate payment solutions.
- Ensure adherence to company policies and legal requirements.
TECHNICAL SUPPORT
THE RESULTS COMPANIES
02.2019 - 01.2021
- Deliver top-notch customer service for a telecom provider via phone.
- Handle inquiries promptly and provide accurate product details.
- Work efficiently to meet targets.
- Ensure customer records are secure.
- Offer relevant services to enhance customer experience.
SALES SUPERVISOR
JPJC
02.2017 - 01.2019
- Supervise and support the sales team to maximize performance.
- Monitor sales metrics and implement strategies for improvement.
- Develop and maintain strong client relationships.
- Provide training and guidance to enhance team skills.
- Ensure sales targets are met and report progress to management.
Skills
Team Supervision
Debt Recovery Expertise
Staff Coaching
Financial Services
Payment Negotiation
Credit Management Knowledge
Problem Resolution
Call Center Experience
Computer Proficiency
Microsoft Excel
Payment Processing
Customer Satisfaction Measurement
Timeline
Cold Caller
Mighty Dog Roofing
12.2025 - 04.2026
Order Taker/ Appointment setter/ Inbound Sales
Liberty Dumpster Rental
05.2025 - 11.2025
COLD CALLER/LEAD GENERATION
PROOF I DIT IT
02.2024 - 04.2025
APPOINTMENT SETTER
MIGHTY DOG ROOFING
02.2023 - 11.2024
COLLECTIONS SUPERVISOR
GLOBAL CIRCULATION INC
02.2021 - 01.2022
TECHNICAL SUPPORT
THE RESULTS COMPANIES
02.2019 - 01.2021
SALES SUPERVISOR
JPJC
02.2017 - 01.2019
SALES AND TECHNICAL SUPPORT
VXI GLOBAL HOLDINGS INC