Summary
Overview
Work History
Education
Skills
AVAILABILITY
References
Timeline
Generic

Abcde Kawaiaea

Wailuku,HI

Summary

Highly organized Dispatcher Office Assistant with background in managing high-volume calls, coordinating logistics and overseeing administrative tasks. Skilled at multi-tasking, prioritizing workloads and maintaining calm under pressure. Strengths include effective communication, problem-solving ability and proficiency in dispatch software systems. Previous roles have led to improved office efficiency and streamlined dispatch processes.

Overview

12
12
years of professional experience

Work History

Dispatcher /Office Assistant

Waste Pro
Kihei, Hawaii
06.2023 - 07.2025
  • Managed daily communication between drivers and customers.
  • Coordinated schedules to optimize route efficiency and services.
  • Assisted in processing service requests and complaints from clients.
  • Maintained accurate records of dispatch activities and driver logs.
  • Utilized computerized tracking systems to monitor vehicle locations.
  • Responded promptly to emergency calls and rerouted drivers as needed.
  • Supported team members by providing training on dispatch procedures.
  • Collaborated with management to improve operational workflows and efficiency.
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Monitored radio communications between drivers, supervisors and dispatchers.
  • Updated driver profiles with current contact information and certifications.
  • Assisted with training new hires on dispatcher procedures and protocols.
  • Developed strategies for improving communication among drivers, customers and dispatchers.
  • Analyzed data collected from previous trips in order to optimize future routes.
  • Compiled reports on vehicle usage, delivery times and route performance metrics.
  • Maintained positive working relationship with fellow staff and management.
  • Participated in credit and collections activities.
  • Encouraged and improved cross-department internal communication.

Reservations Supervisor

Destination Residences Hawaii, Wailea
Kihei, Hawaii
12.2022 - 06.2023
  • Supervised daily operations of reservations team to ensure efficient workflow.
  • Trained and mentored new staff on reservation systems and customer service standards.
  • Managed guest inquiries and resolved issues through effective communication and problem-solving.
  • Coordinated with other departments to streamline booking processes and enhance guest experience.
  • Monitored reservation system for accuracy and updated information as needed.
  • Implemented best practices for handling high-volume booking periods effectively.
  • Developed and implemented new procedures for handling reservations.
  • Performed administrative tasks such as filing documents or processing payments.
  • Assisted with training new employees on the reservation process.
  • Created reports on monthly sales figures and occupancy rates.
  • Implemented strategies to increase revenue through up-selling techniques.

Reservation Agent

CONDOMINIUM RENTALS HAWAII
Kihei, Hawaii
09.2013 - 03.2021
  • Managed guest reservations and inquiries for vacation properties in Hawaii.
  • Coordinated booking arrangements and confirmed details with clients and property owners.
  • Provided exceptional customer service through effective communication and problem-solving.
  • Utilized reservation software to track bookings and manage availability efficiently.
  • Maintained accurate records of guest preferences and special requests for future visits.
  • Handled payment processing and secured deposits for confirmed reservations promptly.
  • Assisted guests with local information, enhancing their overall experience during stay.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Ensured all reservations were properly documented in the system.
  • Processed customer payments for reservations over the phone.
  • Kept accurate knowledge of types of rooms available at various resort locations.
  • Resolved guest complaints by providing exceptional customer service.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Assisted customers via phone by providing confirmations, answering questions, and offering general information.
  • Provided customers with information on hotel services, amenities, and packages.
  • Offered personalized recommendations based on guest preferences.
  • Provided support to other departments when needed.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Performed daily audits of reservation data to ensure accuracy.
  • Generated reports on occupancy rates, cancellations, and no-shows.
  • Maintained confidentiality of customer information in compliance with privacy regulations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Education

High School Diploma -

Hana High & Elementary
Hana, HI
06-2008

Skills

  • Route optimization
  • Dispatch coordination
  • Record keeping
  • Emergency response
  • Data analysis
  • Customer service
  • Administrative support
  • Route planning
  • Systems utilization
  • Scheduling coordination
  • Prioritization
  • Multitasking Abilities
  • Strong problem solver
  • Excellent communication
  • Billing processing
  • Time management abilities
  • Multi-line telephones
  • Task prioritization
  • Filing and data archiving
  • Professionalism
  • Invoice processing
  • Word processing
  • Financial reporting
  • Organizational skills

AVAILABILITY

  • Monday - Friday

References

References available upon request.

Timeline

Dispatcher /Office Assistant

Waste Pro
06.2023 - 07.2025

Reservations Supervisor

Destination Residences Hawaii, Wailea
12.2022 - 06.2023

Reservation Agent

CONDOMINIUM RENTALS HAWAII
09.2013 - 03.2021

High School Diploma -

Hana High & Elementary

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