Summary
Overview
Work History
Education
Skills
Timeline
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John Souza

Wailuku,HI

Summary

Dynamic small business owner with a proven track record at Pacific Auto Maintenance & Repair, excelling in customer relations and mechanical troubleshooting. Enhanced client retention through relationship building and optimized operations, resulting in increased customer satisfaction.

Experienced with managing day-to-day shop operations and leading team of technicians. Utilizes strong mechanical and electrical skills to diagnose and repair wide range of automotive issues. Knowledge of industry best practices and customer service excellence.

Overview

19
19
years of professional experience

Work History

Owner

Pacific Auto Maintenance & Repair
12.2006 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Certificate of Technical Studies - Mechanical Engineering

Technical Training School
San Francisco, CA
03-1994

Aerospace Ground Equipment Technician - Electrical, Turbine, Cooling, Hydraulic, HVAC, Ect

United States Airforce
Chanute, IL
05-1980

General

McKinley High School
Honolulu, HI
05-1979

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Electrical troubleshoot & repair
  • Wiring Schematics
  • HVAC troubleshoot, repair & replacement
  • Mechanical troubleshoot, repair & replacement

Timeline

Owner

Pacific Auto Maintenance & Repair
12.2006 - Current

Certificate of Technical Studies - Mechanical Engineering

Technical Training School

Aerospace Ground Equipment Technician - Electrical, Turbine, Cooling, Hydraulic, HVAC, Ect

United States Airforce

General

McKinley High School

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John Souza