Working Out
Abdallah Saeed
Security Help Desk Technician
Winter Springs,MD
Summary
Talented and driven Technical Support Representative with gift for understanding needs of both business and home users. Very well versed with documentation skills using a CRM, communication, and a drive to learn Penetration testing (pen testing) in order to build the skill and knowledge base to pass the OSCP.
Overview
8
8
years of professional experience
2
2
Upcoming Certifications
Work History
CEO Ihsan Clothing
Self Employed
Silver Spring, MD
01.2023 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built a CRM of clients
- Followed-up with interested clients
Turo Fleet Manager
Self Employed
Silver Spring, MD
12.2021 - Current
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
Freelance Handyman
Self Employed
Silver Spring, MD
01.2020 - Current
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Wrote and revised maintenance procedures.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Diagnosed and repaired complex mechanical and electrical systems.
- Resolved service requests in coordination to meet QA processes.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
B2B Sales Representative
Zerin Business Consulting Inc.
Silver Spring , MD
01.2018 - 06.2020
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Properly documented interactions with unique details to build and sustain rapport
Special Needs Caretaker
AccessAbility MedaCare
Rockville, MD
03.2015 - 01.2017
- Evaluated client progress toward established weekly, annual and quarterly goals.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Kept complete and accurate records, documenting care and patient progress.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
- Provided emotional support to enhance well-being and coping skills.
- Maintained clean and safe environment to prevent accidents and promote health.
- Worked with individuals with special needs to increase social skills and independence.
- Offered respite care for families to support well-being and prevent burnout.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
Education
No Degree - Electrical Engineering
Montgomery College
Rockville, MDNo Degree - Neuroscience
University of Maryland - College Park
College Park, MDSkills
Effective communication
Customer response
SLA
SalesForce
CRM
Report preparation
Professional telephone demeanor
Recordkeeping strengths
Technical Support
Recordkeeping skills
Project assistance
Data logging
Attention to Detail
Following up with Clients to assure resolution of problems
Certification
Google Cybersecurity
Interests
Basketball
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
CEO Ihsan Clothing
Self Employed
01.2023 - Current
Turo Fleet Manager
Self Employed
12.2021 - Current
Freelance Handyman
Self Employed
01.2020 - Current
B2B Sales Representative
Zerin Business Consulting Inc.
01.2018 - 06.2020
Special Needs Caretaker
AccessAbility MedaCare
03.2015 - 01.2017
No Degree - Electrical Engineering
Montgomery College
No Degree - Neuroscience
University of Maryland - College Park