Abde Ali
Valley Stream,NY
Summary
Dynamic Welcome Ambassador at The Chatwal, renowned for delivering exceptional VIP guest service and creating memorable arrival experiences. Expert in cross-department coordination and anticipatory service, I excel in maintaining discretion and organization while managing high-profile guest needs. Fluent in English and Hindi, I enhance guest satisfaction through personalized touches and local insights.
Overview
14
14
years of professional experience
Work History
Welcome Ambassador
The Chatwal
New York City, New York
06.2013 - Current
- Promoted from Doorman to Welcome Ambassador, expanding responsibilities in VIP guest service and front-of-house operations within a luxury five-star setting.
- Greet and escort guests with warmth and professionalism, manage luggage handling, provide room orientations, and deliver an elegant, personalized arrival experience.
- Anticipate guest needs by recognizing cues and preferences, delivering proactive service and thoughtful touches that ensure memorable, comfortable stays.
- Coordinate across departments including front desk, concierge, bell staff, and housekeeping to streamline check-ins/outs and fulfill guest requests with precision.
- Handle special requests, inquiries, and conflicts with urgency and care, ensuring high satisfaction while maintaining discretion and privacy for high-profile guests.
- Maintain impeccable lobby standards and manage transportation arrangements while offering courteous local insights—upholding the hotel’s reputation for excellence.
Doorman
The Chatwal
New York, NY
05.2011 - 05.2013
- Served as the first point of contact for guests, greeting each visitor with a warm smile and opening doors to welcome them into the hotel’s luxurious environment.
- Assisted guests with luggage handling at the curb, including unloading bags from vehicles and coordinating with bell staff to expedite deliveries to guest rooms.
- Proactively arranged transportation for guests by hailing taxis or coordinating car services, and provided clear directions or local area information to enhance guest convenience.
- Maintained an orderly and secure entrance, managing crowd flow and monitoring the lobby doors to ensure guest safety and a smooth arrival/departure experience.
- Built strong rapport with guests and team members, laying the groundwork for promotion by demonstrating reliability, customer focus, and a genuine passion for hospitality.
Education
High School Diploma -
James Madison High School
Brooklyn, NY06-2009
Skills
- Luxury hospitality and VIP guest service
- Arrival experience
- Front-of-House Hotel Operations
- Discretion, Confidentiality & Professional Etiquette
- Anticipatory & Personalized Service
- Luggage handling
- Cross-department coordination
- Attention to Detail and Organization
- Transportation arrangement
- Local area knowledge
- Languages: Fluent in English and Hindi
Timeline
Welcome Ambassador
The Chatwal
06.2013 - Current
Doorman
The Chatwal
05.2011 - 05.2013
High School Diploma -
James Madison High School
Similar Profiles
Pasang SherpaPasang Sherpa
Senior Housekeeping Manager at The Chatwal New YorkSenior Housekeeping Manager at The Chatwal New York
LYDIA BRUCELYDIA BRUCE
Front Office Manager at The Chatwal, New YorkFront Office Manager at The Chatwal, New York
Aracelis GonzalezAracelis Gonzalez
Director, Client Support at Warner Bros. DiscoveryDirector, Client Support at Warner Bros. Discovery
Asia CeballosAsia Ceballos
Freelance Artist & Designer at NAFreelance Artist & Designer at NA
Gurbir SinghGurbir Singh
Sr Business Analyst /Scrum Master at Bank of AmericaSr Business Analyst /Scrum Master at Bank of America