Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abdel Flores

Bakersfield,CA

Summary

Polite and professional individual successful in applying strong communication and problem resolution skills to each customer issue. Great history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Outbound / Process Assistant

Amazon
06.2022 - Current
  • Undertook sorting tasks, distinguishing between damaged and intact products prior to restocking.
  • Performed daily audits to track and keep up with performance, productivity and safety standards
  • Worked with associates to determine barriers and pursued trainings to eliminate such issues
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Worked directly with the managers to create a floor plan and implement it to reach productivity
  • Reduced errors in product receiving, ensuring accurate counts and prompt storage of items.
  • Optimized workload distribution among team members leading to more efficient task completion.
  • Improved communication between departments by proactively sharing updates on order status and delivery issues.
  • Reduced order errors with thorough verification of customer information and shipping details.

Front Desk Student Manager

UCR Graduate School of Education
07.2019 - 06.2021
  • Implemented comprehensive interviewing strategies for incoming graduate cohorts.
  • Trained staff in department procedures and requirements to build cohesive and successful team.
  • Coordinated and facilitated planning of community events.
  • Worked on excel, quickbooks and ran outlook for office supervisors.
  • Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key Graduate Leaders
  • Increased student engagement by implementing innovative management strategies and fostering a positive learning environment.

Accounting Manager

AJs Consulting Services
01.2018 - 09.2019
  • Hired and supervised team of five Junior Accountants.
  • Facilitated one-on-one discussions on enhancing performance metrics.
  • Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
  • Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision-making.
  • Developed custom financial reports to support departmental needs and enhance data-driven decision-making capabilities.
  • Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
  • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.

Education

Bachelor's Degree - Business Administration And Finance

University of California, Riverside
06.2022

High School Diploma -

John W. North High School
06.2018

Skills

  • Bilingual
  • Customer Service
  • Critical Thinking
  • Management
  • Order Picking and Processing
  • MS Office
  • Training and Development
  • Marketing/Social Media Skills
  • Budgeting/Scheduling
  • Quickbooks Certified

Certification

  • Project Management Certification, Google through Coursera - June 2025
  • Construction Management Specialization, Colombia University through Coursera- July 2025
  • Over 100 Hours of coursework verified for CAPM Exam

Timeline

Outbound / Process Assistant

Amazon
06.2022 - Current

Front Desk Student Manager

UCR Graduate School of Education
07.2019 - 06.2021

Accounting Manager

AJs Consulting Services
01.2018 - 09.2019

High School Diploma -

John W. North High School

Bachelor's Degree - Business Administration And Finance

University of California, Riverside

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