Abdelaadim Rochdi
Doha
Summary
Efficient and Results-oriented Project and Events Supervisor | Spectator Services eager to contribute to team success through hard work with attention to detail and excellent Organizational Skills. Motivated to learn, grow and excel in any challenging task. Quick learner and versatile Inventory Specialist with advanced Problem-solving and Time Management abilities. Proficient Project Coordinator and Administrative team member. Highly familiar with inventory counts, business audits and documentation requirements. Recognized for exceptional Customer Care Services and Business Support. And fully understands the high levels of responsibility that come with the role.
Overview
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1
Certification
Work History
VISITOR EXPERIENCE SUPERVISOR
Expo 2023
- Reporting to the Moc Manager
- Ensuring the Visitor Experience strategy is implemented in the Site/Expo
- Define approach to directional support services
- Information services, language services, service for vulnerable persons and disability services
- Led a team of coordinators and 40 host and 80 volunteer providing a range of services and assistance for the site.
- Ensure the guideline and deployment of the vis hosts and volunteers are followed befor gates opening
- Identify risks, gaps and opportunities for efficiencies and proactively communicate the project status
- Issues and risks to the Manager and resolve as per the operational procedure
- Coordinate and ensure the safe implementation of crowd management, queue management, wayfinding and information, venue security, usheriu access control, spectator information
- Lost and found items management and accessibility services.
Accreditation Coordinator
Qatar Economic Forum | Bloomberg
- Streamlined the accreditation process for improved efficiency and effectiveness with detailed project management.
- Managed changes to system and assessed security impact of those changes.
- Developed comprehensive reports on accreditation status, identifying areas of improvement and facilitating continuous growth.
Protocol Officer
United Nations
- Registering and printing the badges for the President and Head of State and Ministries.
- Contributed to the development of strategic plans through thorough analysis of current trends in international diplomacy and protocol management.
- Collaborated closely with security personnel to ensure the safety of all guests at official events.
- Enhanced diplomatic relations by coordinating high-level visits and hosting foreign dignitaries.
Host Manager
Health Care Forum
- Supervising the hostesses and ushers for the VVIP area.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
Spectator Services Coordinator
FIFA World Cup 2022
- Reporting to the Venue Manager, ensuring the spectator services strategy is implemented in the venue/stadium.
- Define approach to directional support services, information services, language services, service for vulnerable persons and disability services.
- Led a team of 4 Team leaders and 80 staff providing a range of services and assistance for the venue/matchday.
- Ensure the guideline and deployment of the spectator service matchday volunteers are followed.
- Identify risks, gaps and opportunities for efficiencies and proactively communicate the project status, issues and risks to the Manager and resolve as per the operational procedure
- Coordinate and ensure the safe implementation of crowd management, queue management, wayfinding and information, venue security, ticket validation, ushering, access control, spectator information, lost and found items management and accessibility services.
Events | Project Supervisor
Leading Talent Agencies
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning and inspect grooming and attire of staff, and rectify any deficiencies.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards; and identify and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Events Supervisor
I Am QF
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Special Events Coordinator
GECF Summit 2022
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Staffed events by maintaining roster of available personnel and reliable service providers.
Spectator Services Supervisor
FIFA Arab Cup 2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Zone Supervisor
Formula One 2021
- Coordinated with other departments to maintain smooth operations and achieve company objectives.
- Streamlined communication channels between teams, enabling faster decision-making processes and issue resolution.
- Enhanced operational efficiency by analyzing workflows and identifying areas of improvement in processes or systems.
Registration Coordinator
Falcon Exhibition 2020
- Enhanced registration efficiency by implementing an improved online system for event signups.
- Contributed valuable insights during team meetings, sharing best practices based on personal experiences managing registration processes at multiple events simultaneously.
Site Supervisor
FIFA World Club 2019
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Implemented best practices and safe operating procedures.
Host
QITCOM 2018
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
Qatar Learning Days 2018
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Volunteer
FIFA World Club 2013
- Assisting spectator finding there sitts
- Make sure that everything sitting in the right place
- Helping for egress after the match
Education
Specialized Diploma of Technical & Technological Examinations of Cars -
ISTA Casablanca
Personal Coach Certification -
Star Fitness
High school diploma -
El Khalil Groups
Skills
- Time Management
- Events Management
- Verbal and Written Communication
- Customer Care and Services
- Leadership
- Team Training
- Safety Awareness
- 365 Office
- Hosting Functions
- Staff Management
- Complex Problem-Solving
- Processes and procedures
- Operations Management
Certification
I hereby certify that all above information is true to the best of my knowledge. - Abdelaadim Rochdi
Languages
Arabic
English
French
Spanish
Timeline
VISITOR EXPERIENCE SUPERVISOR
Expo 2023
Accreditation Coordinator
Qatar Economic Forum | Bloomberg
Protocol Officer
United Nations
Host Manager
Health Care Forum
Spectator Services Coordinator
FIFA World Cup 2022
Events | Project Supervisor
Leading Talent Agencies
Events Supervisor
I Am QF
Special Events Coordinator
GECF Summit 2022
Spectator Services Supervisor
FIFA Arab Cup 2021
Zone Supervisor
Formula One 2021
Registration Coordinator
Falcon Exhibition 2020
Site Supervisor
FIFA World Club 2019
Host
QITCOM 2018
Host
Qatar Learning Days 2018
Volunteer
FIFA World Club 2013
Specialized Diploma of Technical & Technological Examinations of Cars -
ISTA Casablanca
Personal Coach Certification -
Star Fitness
High school diploma -
El Khalil Groups