Abdelhalim Souiai
Columbus,IN
Summary
Accomplished Retail Manager with over 20 years of leadership experience in large-scale hypermarkets across the Middle East and Africa. Successfully managed high-volume operations, led cross-functional teams, and consistently exceeded sales and customer satisfaction targets. Known for driving store profitability through strategic merchandising, staff development, and operational efficiency. Played a key role in launching new store locations and revamping department performance. Fluent in English, French, and Arabic, bringing a global perspective, and a strong ability to connect with diverse teams and customers.
Overview
19
19
years of professional experience
Work History
Non Food Department Head
Carrefour Kenya
Nairobi
11.2017 - 08.2020
- Led operations of a high-traffic non-food department (140k. Sq. ft store with $50 million of revenue) in a new market, driving profitability and team efficiency.
- Improved customer satisfaction scores through service excellence and merchandise availability.
- Hired, trained, coached, and evaluated over 80 staff members and merchandisers to enhance department productivity.
- Prepared budgets and monitored revenue, margins, and shrinkage.
Department Head General Goods
Carrefour United Arab Emirates
Abu Dhabi
08.2008 - 11.2017
- Managed daily operations, merchandising, and sales in a high-volume hypermarket.
- Increased department sales by 15% through layout improvements and promotions.
- Coordinated seasonal displays (booking, ordering, and implementation) and maintained visual standards aligned with company branding.
- Built high-performing teams through recruitment, mentoring, and performance evaluations.
Section Manager Textile
Carrefour Oman
Muscat
09.2003 - 08.2008
- Oversaw team performance, inventory control, and merchandising for the textile section.
- Planned and executed promotional campaigns, boosting traffic and sales.
- Maintained compliance with safety and operational standards.
Section Manager Textile
Carrefour Tunisia
Tunis
04.2002 - 09.2003
- Monitored inventory levels and implemented effective stock management techniques, reducing out-of-stock and slow-moving items.
- Collaborated with the Department Head to create work schedules that optimized staffing levels during peak hours.
- Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction.
- Maintained visual merchandising standards throughout the store, creating an attractive shopping environment for customers.
Aftersales Service Manager
Carrefour Tunisia
Tunis
08.2001 - 04.2002
- Oversaw all post-sale service and support activities.
- Established processes for warranty claims, returns, and customer satisfaction follow-ups.
Education
Accounting And Finance
Institut Supérieur De Gestion
Tunis06-2006
Skills
- Budget management
- Financial analysis
- Inventory control
- Visual merchandising
- Sales promotions
- Customer service
- Team building
Timeline
Non Food Department Head
Carrefour Kenya
11.2017 - 08.2020
Department Head General Goods
Carrefour United Arab Emirates
08.2008 - 11.2017
Section Manager Textile
Carrefour Oman
09.2003 - 08.2008
Section Manager Textile
Carrefour Tunisia
04.2002 - 09.2003
Aftersales Service Manager
Carrefour Tunisia
08.2001 - 04.2002
Accounting And Finance
Institut Supérieur De Gestion
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