Abdelkader Aichouni

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Motivated and trained team members to meet and exceed sales goals through positive reinforcement.
• Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections 25%.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Created and implemented sales strategies to successfully meet company targets.
• Managing stock inventory on the floor on daily basis
• Work with strike rate KPI and increase department's turnover.
• Prospected potential customers per week and maintained solid 95% conversion rate.

This depatement was established for a specific period in the midst of the health crisis that the country experienced during the days of quarantine.
Our purpose was findding a Fast and effective solutions to many IKEA customers' complaigns, especially the late delivery, missing items from the order, broken items, and the missing services such as assembly service for furnitures and kitchen... etc., we had to act fast to recuirit and manage special service teams to deal with these problems Professionally to preserve the IKEA brand and customer satisfaction.

T-S is a mid-size company established in 2005 by the founder TOWAIBIYA SAIID, it provides professional client-focused construction solutions.

My main tasks were:

• Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
• Coached and assisted employees with adapting to new processes.
• Identified problems and recommended new processes to improve efficiency and reduce costs.
• Created plans and communicated deadlines to ensure projects were completed on time.