Abdelwahab Abdelkarim
Tonawanda,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AAA WNY
07.2022 - 03.2023
- Responded to customer calls and emails to answer questions about products and services.
- Developed and updated databases to handle customer data.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Detailed payment options and explained price, receipt and billing details to customers.
Sales Manager
Uomo Da Milano Men's Wear
04.2019 - 01.2022
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Salesperson
Portabella
08.2018 - 04.2019
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Trained and mentored new sales representatives.
- Consulted with businesses to supply accurate product and service information.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Media Advertising Specialist
True Vision Ads
01.2017 - 05.2018
- Studied and prepared campaigns for clients, helping them figure out the budget needed to achieve the desired results for their products through the campaign.
- Promoted and marketed works through social media platforms.
- Designed compelling presentations that successfully pitched new ideas and secured additional business from prospective clients.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Created content for websites and online publications.
Education
Bachelor of Science - Agricultural Science And Animal Production
Alexandria University
Alexandria, EGYPT02.2018
Skills
- Sales and Upselling
- Complaint Handling
- Microsoft Office
- POS systems
- Calm and Professional Under Pressure
- Customer Relations
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service Representative
AAA WNY
07.2022 - 03.2023
Sales Manager
Uomo Da Milano Men's Wear
04.2019 - 01.2022
Salesperson
Portabella
08.2018 - 04.2019
Media Advertising Specialist
True Vision Ads
01.2017 - 05.2018
Bachelor of Science - Agricultural Science And Animal Production
Alexandria University