Abderahim Aghanim
olathe,KANSAS
Summary
Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Support Specialist
Garmin
Olathe, KS
03.2023 - Current
- Provided technical support to customers via phone, email and chat.
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
Warehouse Associate
Colman Newell
01.2021 - 01.2022
- Engaged in general warehouse management and material handling tasks.
FTTH/FTTP Technician
Fibre&CO.
Marseilles, France
01.2018 - 01.2020
- Installed, resolved, and repaired fiber optic systems to ensure high-speed internet access.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Monitored team members' progress, provided feedback and guidance as needed.
Education
Bachelor of Science - Psychology Teacher Education
Universite De Tours
Skills
- Strategic Planning
- Technical Support
- Work flow planning
- Project tracking
- Microsoft Office
- JIRA, Oracle
- Analytical and Critical Thinking
- Document Translation
- Translation and Interpretation Services
- SQL
Certification
Fiber Optics Technician Certification, Fibre&CO., Lille, Lille, France, 01/01/18, 12/31/19, Installed and utilized optical fibers from a central point directly to individual buildings to provide high-speed internet access.
Languages
French
Native/ Bilingual
Arabic
Full Professional
Timeline
Product Support Specialist
Garmin
03.2023 - Current
Warehouse Associate
Colman Newell
01.2021 - 01.2022
FTTH/FTTP Technician
Fibre&CO.
01.2018 - 01.2020
Bachelor of Science - Psychology Teacher Education
Universite De Tours